Senior Technical Support Engineer

BriteCore
Buenos Aires
Workplace: RemoteContractFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer service","Collaboration","Time management"]

Senior Technical Support Engineer to join the technical services team, handling complex customer challenges for the Policy Administration System (PAS). You’ll troubleshoot issues, resolve with timely solutions, and maintain high customer satisfaction while engaging with APIs, MySQL data analysis, Python code, and DataDog monitoring. This remote Argentina-based role emphasizes problem-solving, documentation, and collaboration with DevOps.

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FursaFursa
BriteCore
BriteCore
1 year ago

Senior Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Senior Technical Support Engineer to join the technical services team, handling complex customer challenges for the Policy Administration System (PAS). You’ll troubleshoot issues, resolve with timely solutions, and maintain high customer satisfaction while engaging with APIs, MySQL data analysis, Python code, and DataDog monitoring. This remote Argentina-based role emphasizes problem-solving, documentation, and collaboration with DevOps.
Location: Buenos Aires
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Resolve customer issues via phone, email, and video, guiding them through BriteCore features and setup
  • •Provide personalized support by answering complex questions to optimize the platform for customers
  • •Dive into debuggers, logs, stack traces, MySQL, DataDog, and Python code to troubleshoot configuration issues and identify bugs
  • •Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides
  • •Document reproducible JIRA defect reports and customer-facing issue resolutions with best-practice notes

Key Requirements

  • •4+ years of experience handling complex tickets
  • •2+ years serving as a central technical services contact for enterprise clients
  • •Advanced MySQL abilities with expertise in query execution and data analysis
  • •Intermediate Python coding skills and ability to read Python code
  • •Experience with Linux environments, APIs, web technologies and AWS Cloud Infrastructure
Experience:4+ yearsInsuranceSaaSCloud
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer serviceCollaborationTime management
Languages:English
Tech Stack:MySQLDataDogPythonLinuxAPIsAWSBash

Company Brief

BriteCore
Provides a cloud-native core policy administration, billing, and claims platform for property & casualty insurance carriers and MGAs, enabling digital underwriting, policy lifecycle management, and integrations with modern insurtech ecosystems.
Industry: InsurTech
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: Boulder, United States
Founded: 2012
WebsiteLinkedIn