Technical Account Manager, Mortgage

Axle
New York
Workplace: OnsiteFull timeUSD 150,000 - 180,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Communication","Problem-solving","Customer focus","Adaptability","Self-motivation"]

Own the technical and product onboarding for Axle’s Mortgage customers, guiding them from early conversations through full adoption across dashboard, POS, and LOS integrations. Serve as the primary post-sales contact, designing workflows, conducting design sessions, and ensuring measurable customer value. Partner with Sales, Engineering, and Product to tailor solutions, support ongoing success, and use customer insights to drive product enhancements in a fintech/AI environment.

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FursaFursa
Axle
Axle
1 day ago

Technical Account Manager, Mortgage

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own the technical and product onboarding for Axle’s Mortgage customers, guiding them from early conversations through full adoption across dashboard, POS, and LOS integrations. Serve as the primary post-sales contact, designing workflows, conducting design sessions, and ensuring measurable customer value. Partner with Sales, Engineering, and Product to tailor solutions, support ongoing success, and use customer insights to drive product enhancements in a fintech/AI environment.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support the Mortgage sales team as technical and product subject matter expert for prospective customers (pre-sales).
  • •Run design sessions to understand customer needs and define people, process, and technology to implement Axle.
  • •Lead end-to-end onboarding, configuration, and training across dashboard, Point of Sale (POS), and Loan Origination System (LOS) integrations.
  • •Partner with clients post-sales to promote adoption and ensure measurable value from the platform.
  • •Act as primary point of contact post-sales and maintain knowledge base, API documentation, and solutions resources.

Pay and Benefits

Salary: USD 150,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveAnnual OffsiteHybrid Work

Key Requirements

  • •6+ years in Solutions Engineering, Sales Engineering, Implementation, Customer Success, or customer-facing engineering roles, preferably in fintech.
  • •Strong ability to translate complex technical concepts to diverse audiences.
  • •Strong understanding of RESTful APIs, cloud services, and modern SaaS architecture.
  • •Demonstrated curiosity and ability to dig deep into how things work.
  • •Bonus/advantage: prior insurance experience.
Experience:6+ yearsFintechInsurance
Skills:CommunicationProblem-solvingCustomer focusAdaptabilitySelf-motivation
Tech Stack:RESTful APIsCloud servicesSaaS architectureFigmaNode/javascript

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Axle
Axle is an insurtech that offers digital insurance solutions tailored to small businesses and gig-economy drivers, providing flexible commercial coverage, quick online quotes, and policy management through a streamlined web platform.
Industry: InsurTech
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