Enterprise IT Support Technician I

DataDog
Paris
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 1+ yearsSkills: ["Customer service","Teamwork","Verbal communication","Written communication","Problem escalation"]

Support Datadog employees with best-in-class technical help across enterprise hardware and software. You’ll deploy and refresh laptops for onboarding, handle ticketing, account management, and escalations, maintain hardware/software inventory, and support unified communications in conference rooms. Working with global counterparts, you’ll improve processes, create and maintain internal and user-facing documentation, and participate in deployment and security projects, including an on-call rotation.

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DataDog
DataDog
1 month ago

Enterprise IT Support Technician I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support Datadog employees with best-in-class technical help across enterprise hardware and software. You’ll deploy and refresh laptops for onboarding, handle ticketing, account management, and escalations, maintain hardware/software inventory, and support unified communications in conference rooms. Working with global counterparts, you’ll improve processes, create and maintain internal and user-facing documentation, and participate in deployment and security projects, including an on-call rotation.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide best-in-class customer service and technical support to Datadog employees.
  • •Deploy laptops as part of onboarding and refresh cycles.
  • •Handle general ticketing, account management, and problem escalation.
  • •Maintain hardware and software inventory and create internal/user-facing documentation.
  • •Participate in unified communications support, deployment/security projects, and the IT Support on-call rotation.

Pay and Benefits

Perks:EquityHealth InsuranceDental401kPaid LeaveParental Leave

Key Requirements

  • •1+ years of experience in an IT Support role, preferably supporting a corporate environment.
  • •Experience supporting Apple devices such as Macbooks and iPads.
  • •Familiarity with G Suite and other common SaaS applications.
  • •Excellent verbal and written communication skills and the ability to explain technical topics simply.
  • •A genuine curiosity about AI trends and interest in automating repetitive workflows.
Experience:1+ years
Skills:Customer serviceTeamworkVerbal communicationWritten communicationProblem escalation
Languages:English
Tech Stack:MacOSIOSChrome OSWindowsG SuiteSlackZoomJamfApple devicesUnified communicationsLaptopsIPadsAI tools

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn