Customer Success Manager

UpGuard
Northern Ireland, Dublin
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Customer focus","Organization","Cross-functional collaboration","Problem-solving"]

Onboard and manage enterprise customers to ensure they understand how to get value from the UpGuard Cyber Risk Posture Management platform. Lead customer success from early contact through successful deployment, deliver success plans and training, monitor account health, and proactively intervene when outcomes slip. Translate customer risk management needs into tailored guidance, advocate internally, and partner with Product, Sales, and Marketing to drive issue resolution and expansion opportunities.

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UpGuard
UpGuard
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Onboard and manage enterprise customers to ensure they understand how to get value from the UpGuard Cyber Risk Posture Management platform. Lead customer success from early contact through successful deployment, deliver success plans and training, monitor account health, and proactively intervene when outcomes slip. Translate customer risk management needs into tailored guidance, advocate internally, and partner with Product, Sales, and Marketing to drive issue resolution and expansion opportunities.
Location: Northern Ireland, Dublin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Onboard and manage customers to ensure they understand how to use UpGuard effectively to meet their goals.
  • •Create and deliver customer success plans, run customer-specific training sessions, and organize regular check-in calls.
  • •Engage customers early and frequently to drive adoption and ongoing engagement from day one.
  • •Monitor customer health and intervene with proactive education when customers are not achieving expected value.
  • •Advocate for customers and provide updates to Product, Sales, and Marketing on customer perspectives, risks, insights, issue resolution, and expansion opportunities.

Pay and Benefits

Perks:Gym MembershipLearning BudgetPaid Leave

Key Requirements

  • •5+ years of experience in customer success and account management with enterprise organizations.
  • •Proven ability to lead complex customer interactions and align solutions at executive and departmental levels.
  • •Experience building and maintaining customer relationships, including owning growth and end-to-end renewal processes.
  • •Understanding of cyber risk management or risk management frameworks.
  • •High proficiency in English (written and spoken) and ability to work cross-functionally with multiple stakeholders.
Experience:5+ years
Skills:CommunicationCustomer focusOrganizationCross-functional collaborationProblem-solving
Languages:English
Tech Stack:ChurnZeroGainSightHubSpotSalesforceNISTPCIISO27001APIs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

UpGuard
Provides cybersecurity solutions including risk ratings, third-party vendor risk management, and data breach detection to help organizations assess and reduce cyber risk across their digital supply chain.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn