Lead Software Engineer

Lumen
United States
Workplace: RemoteFull timeFunction: Software EngineeringExperience: 8+ yearsSkills: ["Technical leadership","Mentoring","Collaboration","Code review","Stakeholder communication"]

Design, configure, and deliver Salesforce Field Service and the SFS Mobile App end-to-end—from technical solution design through development, testing, deployment, and production support. Lead complex field service workflows (work orders, appointments, scheduling, dispatch console, and offline/mobile-first experiences), build scalable Salesforce integrations, and partner across engineering, security, operations, and product. Drive AI-enabled field service capabilities, observability, CI/CD, and continuous improvement for technician and dispatcher experiences.

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FursaFursa
Lumen
Lumen
1 day ago

Lead Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Design, configure, and deliver Salesforce Field Service and the SFS Mobile App end-to-end—from technical solution design through development, testing, deployment, and production support. Lead complex field service workflows (work orders, appointments, scheduling, dispatch console, and offline/mobile-first experiences), build scalable Salesforce integrations, and partner across engineering, security, operations, and product. Drive AI-enabled field service capabilities, observability, CI/CD, and continuous improvement for technician and dispatcher experiences.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end design, configuration, development, testing, deployment, and ongoing support for Salesforce Field Service and the SFS Mobile App for field technician and dispatcher workflows.
  • •Own technical solution design for complex field service capabilities, including work orders, service appointments, service resources, territories, work types, scheduling policies, dispatcher console, field service mobile, and offline/mobile-first experiences.
  • •Develop scalable, secure, maintainable Salesforce solutions using Apex, Lightning Web Components, Flows, Platform Events, Custom Metadata, SOQL, and Visualforce.
  • •Build and optimize field service scheduling, routing, dispatch gating, capacity, technician skill matching, and real-time technician notification to improve productivity and customer experience.
  • •Integrate Salesforce Field Service with enterprise and legacy systems via REST/SOAP APIs, MuleSoft/middleware, event-driven architecture, and data synchronization patterns, including production support and root-cause analysis.

Pay and Benefits

Perks:Health InsuranceDentalVision401kGym MembershipLearning BudgetWellness Stipend

Key Requirements

  • •8+ years of professional software engineering experience delivering enterprise applications across design, development, testing, deployment, and support.
  • •5+ years of Salesforce development with hands-on expertise in Service Cloud and Salesforce Field Service.
  • •2+ years of Salesforce Field Service and Field Service Mobile App development, including technician mobile workflows and offline/mobile-first design.
  • •Advanced Salesforce development skills including Apex, Lightning Web Components, SOQL, Flows, Platform Events, Custom Metadata, triggers/controllers, and integration patterns.
  • •Experience with CI/CD, source control, code review, automated deployments, and release management for Salesforce delivery.
Experience:8+ years
Skills:Technical leadershipMentoringCollaborationCode reviewStakeholder communication
Certifications:Platform Developer IPlatform Developer IISalesforce Field Service ConsultantService Cloud ConsultantApplication ArchitectSystem ArchitectAgentforce Specialist
Tech Stack:SalesforceSalesforce Field ServiceSalesforce Service CloudSalesforce Field Service MobileApexLightning Web ComponentsFlowsPlatform EventsCustom MetadataSOQLVisualforceRESTSOAPMuleSoftAPIsEvent-driven architectureCI/CDSource controlAppDynamicsBigPanda

Eligibility

Nationality:US National
Visa:Green Card

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn