Cloudflare

1 day ago

Director, Customer Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead Cloudflare’s Customer Engineering organization for Canada by partnering with the Vice President of Sales to drive technical win rates, deal quality, customer outcomes, and team effectiveness. You’ll set regional execution standards using AI-assisted workflows, automate evaluation and account planning, and manage capacity through AI-driven operational tools. Collaborate cross-functionally and internationally to resolve escalations, represent the organization with Product and Engineering, and scale partner ecosystems.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Partner with Canadian Sales Leaders to develop and execute technical solution strategies and design customized technical blueprints for Canadian clients.
•Recruit, interview, and onboard team members while managing capacity and workload distribution to optimize productivity using AI-driven operational tools.
•Oversee and report Canadian technical performance metrics such as win rates, deal quality, and team capacity using automated evaluation pipelines.
•Collaborate with global regional leads to identify and resolve regional issues, streamlining complex technical escalations with automated escalation AI reviewers.
•Represent the Canadian Customer Engineering organization at the executive level and collaborate with Product Management and Engineering to prioritize requirements and advocate for investments in serverless and AI-driven security capabilities.

Key Requirements

•8+ years of Customer Engineering leadership or enterprise sales leadership experience managing mid-to-large-sized technical organizations, including people manager leadership.
•8+ years of hands-on Customer Engineer or Technical Consultant experience delivering complex SaaS, PaaS, or cloud security solutions.
•Proven track record partnering with Account Executives and Customer Success teams plus executive stakeholders to drive enterprise revenue and outcomes.
•Demonstrable experience navigating, de-escalating, and solving complex technical escalations using automated escalation frameworks.
•Strong experience supporting enterprise contract management, commercial negotiations, compliance, or project management frameworks within the Canadian market.

Experience:8+ yearsSaaSPaaSCloud security

Skills:LeadershipStrategic partneringConflict resolutionCoachingCross-functional collaboration

Languages:English

Tech Stack:AISaaSPaaSCloud securityZero TrustSASEServerlessAutomated evaluation pipelinesAutomated account planning toolsCustomer Escalation AI ReviewersOpenCodeWindsurf

Company Brief

Cloudflare

Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Cloudflare

1 day ago

Director, Customer Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Partner with Canadian Sales Leaders to develop and execute technical solution strategies and design customized technical blueprints for Canadian clients.
•Recruit, interview, and onboard team members while managing capacity and workload distribution to optimize productivity using AI-driven operational tools.
•Oversee and report Canadian technical performance metrics such as win rates, deal quality, and team capacity using automated evaluation pipelines.
•Collaborate with global regional leads to identify and resolve regional issues, streamlining complex technical escalations with automated escalation AI reviewers.
•Represent the Canadian Customer Engineering organization at the executive level and collaborate with Product Management and Engineering to prioritize requirements and advocate for investments in serverless and AI-driven security capabilities.

Key Requirements

•8+ years of Customer Engineering leadership or enterprise sales leadership experience managing mid-to-large-sized technical organizations, including people manager leadership.
•8+ years of hands-on Customer Engineer or Technical Consultant experience delivering complex SaaS, PaaS, or cloud security solutions.
•Proven track record partnering with Account Executives and Customer Success teams plus executive stakeholders to drive enterprise revenue and outcomes.
•Demonstrable experience navigating, de-escalating, and solving complex technical escalations using automated escalation frameworks.
•Strong experience supporting enterprise contract management, commercial negotiations, compliance, or project management frameworks within the Canadian market.

Experience:8+ yearsSaaSPaaSCloud security

Skills:LeadershipStrategic partneringConflict resolutionCoachingCross-functional collaboration

Languages:English

Tech Stack:AISaaSPaaSCloud securityZero TrustSASEServerlessAutomated evaluation pipelinesAutomated account planning toolsCustomer Escalation AI ReviewersOpenCodeWindsurf

Company Brief

Cloudflare

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn