Mastercard

1 month ago

Analyst/Senior Staffing Analyst, Advisors Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support Mastercard’s Advisors & Client Services by staffing engagements across clusters, coordinating with product lines and leadership to optimize resource utilization, manage engagement lifecycles in internal systems, and translate performance data into opportunities for delivery teams. Focus on data-driven staffing decisions, collaboration with squad leads, and supporting client service excellence with a people-centered approach.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Coordinate staffing needs at cluster level and prioritize between product lines in collaboration with Client Service leadership.
•Assign resources to client engagements based on criteria to optimize utilization across clusters and markets.
•Manage settings in internal systems through all phases of the engagement lifecycle.
•Aggregate regional utilization indicators and ensure accurate capacity accounting (leaves, relocations, part-time resources, etc.).
•Collaborate with squad leads and people managers to translate performance evaluations and development needs into opportunities for delivery team members.

Key Requirements

•5-8 years of overall career experience, preferably in professional services industry.
•Partner at heart – needs to work in very close partnership with Client Service team members.
•Business acumen – good understanding of the business drivers to optimize resource utilization numbers.
•Strong interest in people well-being and development – focused on making the client service team member experience best in class.
•Agile – used to work in an agile environment with short sprints, changing brief and ad-hoc teams.

Experience:5-8 yearsProfessional servicesStaffingHR

Skills:PartnershipBusiness acumenAgileProject managementTeamworkData-driven

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 month ago

Analyst/Senior Staffing Analyst, Advisors Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Coordinate staffing needs at cluster level and prioritize between product lines in collaboration with Client Service leadership.
•Assign resources to client engagements based on criteria to optimize utilization across clusters and markets.
•Manage settings in internal systems through all phases of the engagement lifecycle.
•Aggregate regional utilization indicators and ensure accurate capacity accounting (leaves, relocations, part-time resources, etc.).
•Collaborate with squad leads and people managers to translate performance evaluations and development needs into opportunities for delivery team members.

Key Requirements

•5-8 years of overall career experience, preferably in professional services industry.
•Partner at heart – needs to work in very close partnership with Client Service team members.
•Business acumen – good understanding of the business drivers to optimize resource utilization numbers.
•Strong interest in people well-being and development – focused on making the client service team member experience best in class.
•Agile – used to work in an agile environment with short sprints, changing brief and ad-hoc teams.

Experience:5-8 yearsProfessional servicesStaffingHR

Skills:PartnershipBusiness acumenAgileProject managementTeamworkData-driven

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor