Fortinet

8 months ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide endpoint-focused technical support for customers using Fortinet core products, including troubleshooting complex issues and analyzing configuration and system information. You’ll collect and assess customer data, reproduce environments on lab equipment to isolate problems, and coordinate escalations through case closure with strong customer communication. Partner with QA and development to identify bugs, and use technical documentation, bulletins, and release notes to resolve known problems.

Location: Burnaby

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Perform basic troubleshooting on core Fortinet products.
•Collect, analyze, and provide configuration change recommendations for FortiClient and FortiGate.
•Collect and analyze customer system information and recommend corrective actions based on findings.
•Reproduce customer environments on lab equipment to isolate and resolve problems, coordinating with QA and development to identify bugs.
•Follow up technical cases through proper escalation and manage customer communications and expectations until case closure.

Pay and Benefits

Salary: CAD 86,900 - 96,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveLife InsuranceDisability InsuranceRetirement Savings

Key Requirements

•Experience in a technical support or system administration role in a networking/security company (or equivalent education).
•Deep working knowledge of operating systems: Windows, OSX, and Linux.
•Strong understanding of TCP/IP.
•Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning for endpoints and networking.
•Strong troubleshooting and problem-solving skills, with written and verbal communication abilities.

Education:Bachelor's in Computer Science, Software Engineering, or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer education

Tech Stack:FortiClientFortiGateWindowsOSXLinuxTCP/IPFirewallsIDS/IPSVPNVirus scanning

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

8 months ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Burnaby

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Perform basic troubleshooting on core Fortinet products.
•Collect, analyze, and provide configuration change recommendations for FortiClient and FortiGate.
•Collect and analyze customer system information and recommend corrective actions based on findings.
•Reproduce customer environments on lab equipment to isolate and resolve problems, coordinating with QA and development to identify bugs.
•Follow up technical cases through proper escalation and manage customer communications and expectations until case closure.

Pay and Benefits

Salary: CAD 86,900 - 96,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveLife InsuranceDisability InsuranceRetirement Savings

Key Requirements

•Experience in a technical support or system administration role in a networking/security company (or equivalent education).
•Deep working knowledge of operating systems: Windows, OSX, and Linux.
•Strong understanding of TCP/IP.
•Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning for endpoints and networking.
•Strong troubleshooting and problem-solving skills, with written and verbal communication abilities.

Education:Bachelor's in Computer Science, Software Engineering, or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer education

Tech Stack:FortiClientFortiGateWindowsOSXLinuxTCP/IPFirewallsIDS/IPSVPNVirus scanning

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn