Salesforce

3 weeks ago

VP, Technical Support Engineering - Agentforce and Data 360

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead global technical support strategy at enterprise scale, driving measurable improvements in customer health, team performance, and program maturity. You’ll develop and empower Senior Directors and Directors across high-performing Support organizations, operate with executive presence for complex customer escalations, and translate operational metrics into board- and C-suite-ready narratives. Partner cross-functionally with Engineering, Product, Sales, Customer Success, Enablement, and Finance to scale premium, signature, and emerging AI-augmented support models.

Location: Indianapolis, Chicago, New York, Atlanta, Austin, San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Director level

Key Responsibilities

•Define and communicate a data-driven global strategy for Technical Support aligned to Customer Success and company priorities.
•Lead executive-level teams of Senior Directors and Directors; establish operating model, performance standards, and culture for global scale.
•Own customer escalation leadership for the most complex, high-visibility situations with calm, clarity, and decisive action.
•Use operational metrics (CSAT, TTR, SLO attainment, escalation rates, case quality) to drive a data-first culture and proactive interventions.
•Partner cross-functionally to scale, evolve, and innovate technical support programs, including premium/signature and emerging AI-augmented models.

Travel: Medium travel

Pay and Benefits

Salary: USD 221,900 - 390,300 annually

Perks:Health InsuranceDentalVisionParental LeaveLife InsuranceDisability Insurance401kEquityPaid Leave

Key Requirements

•15+ years in technical support.
•10+ years in senior management with 5+ years leading teams of Senior Directors or Directors (executive leader of leaders experience required).
•Proven track record building and scaling Premium, Signature, or Mission Critical support programs at global enterprise scale.
•Demonstrated ability to own and resolve the most complex, highest-visibility customer situations at the C-suite and board level.
•Deep familiarity with CRM, SaaS, or cloud-based enterprise software; Salesforce platform experience strongly preferred.

Experience:15+ yearsSaaSCloudCRM

Skills:Executive communicationStakeholder managementData-driven decision makingLeadershipCross-functional collaboration

Tech Stack:SalesforceAgentforceData 360CRMSaaSCloud

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 weeks ago

VP, Technical Support Engineering - Agentforce and Data 360

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Indianapolis, Chicago, New York, Atlanta, Austin, San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Director level

Key Responsibilities

•Define and communicate a data-driven global strategy for Technical Support aligned to Customer Success and company priorities.
•Lead executive-level teams of Senior Directors and Directors; establish operating model, performance standards, and culture for global scale.
•Own customer escalation leadership for the most complex, high-visibility situations with calm, clarity, and decisive action.
•Use operational metrics (CSAT, TTR, SLO attainment, escalation rates, case quality) to drive a data-first culture and proactive interventions.
•Partner cross-functionally to scale, evolve, and innovate technical support programs, including premium/signature and emerging AI-augmented models.

Travel: Medium travel

Pay and Benefits

Salary: USD 221,900 - 390,300 annually

Perks:Health InsuranceDentalVisionParental LeaveLife InsuranceDisability Insurance401kEquityPaid Leave

Key Requirements

•15+ years in technical support.
•10+ years in senior management with 5+ years leading teams of Senior Directors or Directors (executive leader of leaders experience required).
•Proven track record building and scaling Premium, Signature, or Mission Critical support programs at global enterprise scale.
•Demonstrated ability to own and resolve the most complex, highest-visibility customer situations at the C-suite and board level.
•Deep familiarity with CRM, SaaS, or cloud-based enterprise software; Salesforce platform experience strongly preferred.

Experience:15+ yearsSaaSCloudCRM

Skills:Executive communicationStakeholder managementData-driven decision makingLeadershipCross-functional collaboration

Tech Stack:SalesforceAgentforceData 360CRMSaaSCloud

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor