Client Specialist/Onsite

Avery Dennison
Little Rock
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Independent judgment","Client relationship management","Communication","Diplomacy","Problem-solving"]

Own day-to-day client relationships for a high-revenue account, serving as the primary point of contact and “face” of the company. Plan and manage print and fulfillment projects, align client objectives and schedules across internal teams, and evaluate technical requirements and data integrity. Independently handle client concerns by investigating, escalating, and resolving issues, while negotiating deliverables and service-level commitments to ensure timely execution.

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Avery Dennison
Avery Dennison
1 day ago

Client Specialist/Onsite

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Last checked: 13 hours agoStatus: Live

Job Summary

Own day-to-day client relationships for a high-revenue account, serving as the primary point of contact and “face” of the company. Plan and manage print and fulfillment projects, align client objectives and schedules across internal teams, and evaluate technical requirements and data integrity. Independently handle client concerns by investigating, escalating, and resolving issues, while negotiating deliverables and service-level commitments to ensure timely execution.
Location: Little Rock
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary day-to-day relationship manager for a major, high-revenue client account.
  • •Manage and coordinate individual print and fulfillment projects, communicating clear client objectives, schedules, and requirements across internal departments.
  • •Evaluate technical project requirements and data integrity using database queries, collaborating with IT, Creative, Operations, and Sales teams.
  • •Independently investigate and resolve client complaints, concerns, and internal workflow issues by escalating as needed.
  • •Evaluate account responsibilities, negotiate service level agreement deviations, and determine commitments such as expedited shipping or production overtime to meet delivery requirements.

Pay and Benefits

Perks:Health Insurance401kLife InsurancePaid Leave

Key Requirements

  • •Bachelor’s degree in business, marketing, or a related field, or equivalent education and work experience.
  • •3 to 5 years of related business experience and/or training in client service.
  • •Proven ability to work autonomously with limited supervision, using independent judgment and diplomacy with challenging clients.
  • •Technical proficiency querying databases using SQL (or similar tools) and general knowledge of coding languages.
  • •Excellent oral, written, and interpersonal communication skills; proficiency in tools such as Excel, PowerPoint, Word, Outlook, Access, ERP, and client-specific proprietary software.
Experience:3-5 years
Education:Bachelor's in business, marketing
Skills:Independent judgmentClient relationship managementCommunicationDiplomacyProblem-solving
Languages:English
Tech Stack:SQLExcelPowerPointWordOutlookAccessERP

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn