Commercial Support Client Specialist/CPS/MVS

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Analytical skills","Organizational skills","Detail oriented","Multi-tasking"]

Own complex customer issues end-to-end for Commercial, Treasury Management, and Business Banking clients, acting as a subject matter expert across products like Direct, Commercial Card, ACH/Wire, Cash Vault, EDM, RDC, and Lockbox. Handle escalations via CRM service queues and Remedy trouble tickets, research complex problems, provide timely status updates and final resolutions, and communicate risk and trends back to management.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Commercial Support Client Specialist/CPS/MVS

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own complex customer issues end-to-end for Commercial, Treasury Management, and Business Banking clients, acting as a subject matter expert across products like Direct, Commercial Card, ACH/Wire, Cash Vault, EDM, RDC, and Lockbox. Handle escalations via CRM service queues and Remedy trouble tickets, research complex problems, provide timely status updates and final resolutions, and communicate risk and trends back to management.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Handle complex customer interactions (email/phone) and service requests for Commercial, Treasury Management, and Business Banking clients.
  • •Act as a subject matter expert across Commercial and TM products, owning issues from beginning to end with final resolution communication.
  • •Manage escalations by monitoring CRM service request queues and resolving events tied to hardware, software, communication, or process errors.
  • •Investigate complex complaints, prepare supporting documentation, and provide status updates and outcomes to requesters.
  • •Maintain appropriate files and documentation, collaborate across internal teams, and escalate trends or concerns to management.

Key Requirements

  • •High school diploma or equivalent.
  • •3 years of banking, financial services, or customer service experience.
  • •Extensive knowledge of remittance processing (preferred).
  • •Strong verbal and written communication skills.
  • •Detail-oriented with analytical and organizational skills, able to multi-task in a fast-paced environment.
Experience:3+ yearsBankingFinancial servicesCustomer service
Education:High School
Skills:CommunicationAnalytical skillsOrganizational skillsDetail orientedMulti-tasking
Tech Stack:CRMRemedyMainframeEmailPhoneSoftware applications

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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