Customer Success Manager, Enterprise

Atlassian
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsSkills: ["Trusted-advisor","Executive communication","Cross-functional collaboration","Strategic planning","Churn mitigation"]

Own enterprise customer outcomes across Southeast Asia from Singapore, building trusted relationships from C-suite through regional teams. Lead customer success plans (including QBRs) to drive early and sustained adoption, change management, and value realization across Atlassian’s SaaS and AI capabilities. Partner with Account Executives, Solutions Engineers, Partners, and Support to manage post-sales execution, mitigate churn using signals and data, and influence internal product improvements through the Voice of the Customer.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Atlassian
Atlassian
1 day ago

Customer Success Manager, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own enterprise customer outcomes across Southeast Asia from Singapore, building trusted relationships from C-suite through regional teams. Lead customer success plans (including QBRs) to drive early and sustained adoption, change management, and value realization across Atlassian’s SaaS and AI capabilities. Partner with Account Executives, Solutions Engineers, Partners, and Support to manage post-sales execution, mitigate churn using signals and data, and influence internal product improvements through the Voice of the Customer.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop trusted advisor relationships with C-suite, executives, administrators, and global teams to help customers realize maximum value across the lifecycle.
  • •Own the Southeast Asia customer portfolio from Singapore, partnering with Account Executives, Solutions Engineers, Partners, and Support to deliver localized, outcome-based programs.
  • •Create and run customer Success Plans with regular check-ins and QBRs, anchoring plans in measurable business outcomes and adoption signals.
  • •Build and maintain technical fluency across Atlassian solutions and AI capabilities, including integrations, administration, governance, and configuration trade-offs.
  • •Mitigate churn through early risk identification and intervention using data and customer signals, and provide internal feedback as the Voice of the Customer.
Travel: Low travel

Key Requirements

  • •Based in Singapore with the ability to work across Southeast Asia and travel regionally as needed.
  • •5–8 years in customer success or account management, managing enterprise customers with complex SaaS portfolios.
  • •Experience leading strategic, multi-stakeholder engagements and influencing outcomes without direct authority.
  • •Hands-on experience with Success Plans, quantifying value, and using data to align success metrics and guide executive conversations.
  • •Fluency with Jira and Confluence use cases and the ability to demonstrate workflows and configuration trade-offs.
Experience:5-8 yearsSaaSEnterpriseCRM
Skills:Trusted-advisorExecutive communicationCross-functional collaborationStrategic planningChurn mitigation
Languages:EnglishThaiVietnameseBahasa IndonesiaBahasa Melayu
Tech Stack:JiraConfluenceSuccess PlansGainsightSalesforceTableauAICRMBIIntegrations

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
WebsiteLinkedInGlassdoor