Customer Success Engineer

Hightouch
Vancouver, San Francisco
Workplace: RemoteFull timeCAD 90,000 - 115,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Discovery","Self-starter","Adaptability"]

Work directly with customers to ensure they get maximum value from the platform, including answering technical questions via Intercom, Slack, phone, or email. Read and interpret API documentation, help users understand how standard SaaS tools (CRMs, ESPs, ERPs, etc.) work together, and support the data building blocks they use. Collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations while participating in on-call support rotations.

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Hightouch
Hightouch
2 days ago

Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Work directly with customers to ensure they get maximum value from the platform, including answering technical questions via Intercom, Slack, phone, or email. Read and interpret API documentation, help users understand how standard SaaS tools (CRMs, ESPs, ERPs, etc.) work together, and support the data building blocks they use. Collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations while participating in on-call support rotations.
Location: Vancouver, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Work directly with users to ensure they can get the most value from the platform.
  • •Answer questions via Intercom, Slack, phone, or email.
  • •Read and interpret API documentation to troubleshoot and guide customers.
  • •Help customers understand how common SaaS tools (CRMs, ESPs, ERPs) and customer data building blocks fit together.
  • •Collaborate cross-functionally with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations, including participating in an on-call rotation.

Pay and Benefits

Salary: CAD 90,000 - 115,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years in a customer-facing role (doesn’t necessarily need to be technical).
  • •Technical background through experience or education.
  • •Be conversant in SQL or willing to learn the basics and more advanced topics.
  • •Strong discovery and interpersonal skills.
  • •Excellent verbal and written communication skills, with the ability to adapt to a changing work environment.
Experience:2+ years
Skills:CommunicationInterpersonal skillsDiscoverySelf-starterAdaptability
Languages:English
Tech Stack:SQLAPI documentationIntercomSlackCRMsESPsERPs

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn