TSS Technical Editor Associate - NESD

General Dynamics
United States
Workplace: HybridFull timeUSD 20.77 - 28.11 hourlyFunction: Content & Editorial (Writing/Editing)Experience: 4+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Highly organized","Analytical","Logical"]

Support the Navy Enterprise Service Desk (NESD) by reviewing and improving knowledge management usage and knowledge articles for 300+ applications. Update and enhance the knowledge base to improve article content, discovery, and customer service outcomes, and create technical job aids and SOPs for incident and problem resolution. Coordinate document revision workflows, track timeliness and efficiency, and perform research and analysis for new content creation and maintenance while meeting regulatory, security, and industry compliance practices.

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FursaFursa
General Dynamics
General Dynamics
1 week ago

TSS Technical Editor Associate - NESD

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Last checked: 5 hours agoStatus: Live

Job Summary

Support the Navy Enterprise Service Desk (NESD) by reviewing and improving knowledge management usage and knowledge articles for 300+ applications. Update and enhance the knowledge base to improve article content, discovery, and customer service outcomes, and create technical job aids and SOPs for incident and problem resolution. Coordinate document revision workflows, track timeliness and efficiency, and perform research and analysis for new content creation and maintenance while meeting regulatory, security, and industry compliance practices.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Review usage and effectiveness of knowledge management systems and knowledge articles across 300+ applications.
  • •Update and improve knowledge base content to enhance article discovery and overall customer service.
  • •Create job aids and SOPs for incident and problem resolution, including identifying recurring incidents to prioritize content.
  • •Coordinate verification, approval, and processing of document revisions for call center knowledge base and track activity for timeliness.
  • •Conduct research and analysis for new content creation and maintain documentation, providing support to document owners and stakeholders.
Travel: Medium travel

Pay and Benefits

Salary: USD 20.77 - 28.11 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeavePaid Parental

Key Requirements

  • •Bachelors degree or equivalent years of experience.
  • •4+ years of related experience.
  • •Intermediate skills in the Microsoft Office Suite.
  • •Willingness and ability to obtain and maintain a Secret Clearance.
  • •US citizenship required.
Experience:4+ yearsNavyGovernmentKnowledge managementService desk
Education:Bachelor's
Skills:CommunicationCustomer serviceHighly organizedAnalyticalLogical
Tech Stack:Microsoft Office Suite

Eligibility

Nationality:US National
Security Clearance:Interim SecretSecret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn