Junior Customer Experience Executive - Danish speaking

Diageo
Budapest
Full timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer service","Communication","Interpersonal skills","Relationship management","Quantitative skills"]

Own customer experience for ~25,000 customers and drive service excellence across phone orders, order amendments, and incoming queries. Proactively manage out-of-stock situations, raise/respond to internal query tickets, and keep customer contact details up to date. Partner with Customers, In-Market Supply Chain, Sales, Commercial Finance, 3PL, and STC teams to support on-time, in-full, and cash collection outcomes.

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Diageo
Diageo
9 hours ago

Junior Customer Experience Executive - Danish speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own customer experience for ~25,000 customers and drive service excellence across phone orders, order amendments, and incoming queries. Proactively manage out-of-stock situations, raise/respond to internal query tickets, and keep customer contact details up to date. Partner with Customers, In-Market Supply Chain, Sales, Commercial Finance, 3PL, and STC teams to support on-time, in-full, and cash collection outcomes.
Location: Budapest
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Drive customer satisfaction and service excellence using the “one face to the Customer” approach.
  • •Proactively manage out-of-stock situations and offer alternatives to involve customers in decisions.
  • •Manage phone orders and customer-initiated order amendments in SAP.
  • •Take ownership of incoming customer queries and raise/respond to internal query management tickets on time.
  • •Update customer contact details and knowledge book regularly; maintain relationships with customers and internal teams.

Pay and Benefits

Perks:Parental LeaveGym Membership

Key Requirements

  • •Excellent customer service attitude.
  • •Excellent interpersonal and communication skills.
  • •Fluent Danish and English language skills.
  • •Quantitative skills.
  • •Strong MS Office knowledge.
Education:Bachelor's
Skills:Customer serviceCommunicationInterpersonal skillsRelationship managementQuantitative skills
Languages:DanishEnglish
Tech Stack:SAPMS Office

Company Brief

Diageo
Global beverage alcohol company producing and distributing spirits, beer, and ready-to-drink beverages. Owns major brands like Johnnie Walker, Smirnoff, Guinness, and Baileys, operating across multiple markets with a broad retail and hospitality presence.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1997
WebsiteLinkedIn