Helpdesk Associate - ITIL

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Troubleshooting","Stakeholder management","Teamwork"]

Provide IT service desk support to end-users in Bangalore, helping with troubleshooting and guidance for IT devices, applications, and processes. Record, update, and escalate support issues, and support end-user onboarding. Partner with internal IT teams on system testing, integration, and maintenance, while identifying and implementing process and technology improvements. Work rotating shifts in a 24x7 environment with required Monday–Friday availability.

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FursaFursa
NTT
NTT
3 weeks ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users in Bangalore, helping with troubleshooting and guidance for IT devices, applications, and processes. Record, update, and escalate support issues, and support end-user onboarding. Partner with internal IT teams on system testing, integration, and maintenance, while identifying and implementing process and technology improvements. Work rotating shifts in a 24x7 environment with required Monday–Friday availability.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide IT service desk support, guidance, and training to end-users for IT devices, applications, and processes.
  • •Record, update, and promptly escalate support issues to the next level.
  • •Support end-user IT onboarding activities.
  • •Work with internal IT teams on system testing, integration, and maintenance.
  • •Discover, evaluate, and implement process and technology improvements; stay willing to learn other IT business areas.

Key Requirements

  • •Excellent English written and verbal communication skills and strong customer service skills.
  • •Exceptional customer service and ability to work well with stakeholders in a global, diverse team.
  • •Strong troubleshooting skills for bug-finding and resolution.
  • •Knowledge to troubleshoot IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
  • •Willingness to learn and grow in other IT business areas; will work rotational 24x7.
Skills:CommunicationCustomer serviceTroubleshootingStakeholder managementTeamwork
Certifications:ITIL foundation
Languages:English
Tech Stack:ITILWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn