Senior Customer Success Manager

Autodesk
Barcelona, Austria, Germany, Munich
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Customer-first mindset","Empathy","Relationship-building","Communication","Negotiation"]

Own post-sale customer relationships for Autodesk’s largest AECO accounts in the Nordics, acting as a single point of contact. Drive adoption of Autodesk solutions by prioritizing projects for maximum ROI, building strategic success plans, and translating customer business challenges into solutions. Collaborate across consulting and support to manage delivery and adoption risks, coordinate account documentation, and establish yourself as a trusted advisor and industry thought leader.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Autodesk
Autodesk
1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own post-sale customer relationships for Autodesk’s largest AECO accounts in the Nordics, acting as a single point of contact. Drive adoption of Autodesk solutions by prioritizing projects for maximum ROI, building strategic success plans, and translating customer business challenges into solutions. Collaborate across consulting and support to manage delivery and adoption risks, coordinate account documentation, and establish yourself as a trusted advisor and industry thought leader.
Location: Barcelona, Austria, Germany, Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as single point of contact for Autodesk and key customer stakeholders in largest Nordics accounts.
  • •Accelerate adoption by prioritizing projects and activities that deliver best ROI in shortest timeframe.
  • •Develop and maintain strategic customer success plans for named accounts to drive broad adoption.
  • •Collaborate with internal subject matter experts and translate customer business/technical challenges into solutions using Autodesk products and services (and 3rd-party tech as needed).
  • •Manage post-sale account relationships and drive adoption and scale strategy with wider account team members.

Key Requirements

  • •At least 3+ years of experience in a customer-facing role.
  • •Experience with large/complex Enterprise organizations.
  • •Industry experience in AECO is beneficial.
  • •Relevant Bachelor’s degree.
  • •Fluent in German and English.
Experience:3+ yearsEnterpriseAECOMFG
Education:Bachelor's
Skills:Customer-first mindsetEmpathyRelationship-buildingCommunicationNegotiation
Languages:GermanEnglish

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor