Payoneer

3 days ago

Lead, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Drive customer success at the highest level for B2B clients across the EMEA scope. Own customer success strategies to improve retention and long-term growth, lead high-value client relationships, and oversee seamless onboarding so clients realize value from day one. Handle escalations for the North America region, partner closely with Customer Success Managers, collaborate with sales and product on account expansion, and use customer feedback, metrics, and KPIs to continuously refine customer experience and adoption.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and drive customer success strategies to ensure long-term retention and growth.
•Lead high-value B2B client relationships and oversee seamless onboarding for value from day one.
•Act as a strategic partner for key clients, fostering deep relationships, and proactively resolve escalations (North America).
•Collaborate with sales and product teams to drive account expansion, revenue growth, upsell/cross-sell opportunities, and product adoption.
•Gather and analyze customer feedback, establish customer success metrics and KPIs, and refine processes through cross-functional collaboration.

Key Requirements

•6+ years of experience in Customer Experience or Account Management, preferably in a B2B SaaS environment.
•Strong leadership and strategic thinking with a track record of managing high-value accounts.
•Excellent communication, negotiation, and relationship-building skills.
•Experience using CRM software and customer success tools to optimize client interactions.
•Data-driven mindset focused on improving customer journeys and business outcomes, including ability to work across time zones.

Experience:6+ yearsB2B SaaS

Skills:LeadershipStrategic thinkingCommunicationNegotiationRelationship-building

Languages:English

Tech Stack:CRM

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Payoneer

3 days ago

Lead, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and drive customer success strategies to ensure long-term retention and growth.
•Lead high-value B2B client relationships and oversee seamless onboarding for value from day one.
•Act as a strategic partner for key clients, fostering deep relationships, and proactively resolve escalations (North America).
•Collaborate with sales and product teams to drive account expansion, revenue growth, upsell/cross-sell opportunities, and product adoption.
•Gather and analyze customer feedback, establish customer success metrics and KPIs, and refine processes through cross-functional collaboration.

Key Requirements

•6+ years of experience in Customer Experience or Account Management, preferably in a B2B SaaS environment.
•Strong leadership and strategic thinking with a track record of managing high-value accounts.
•Excellent communication, negotiation, and relationship-building skills.
•Experience using CRM software and customer success tools to optimize client interactions.
•Data-driven mindset focused on improving customer journeys and business outcomes, including ability to work across time zones.

Experience:6+ yearsB2B SaaS

Skills:LeadershipStrategic thinkingCommunicationNegotiationRelationship-building

Languages:English

Tech Stack:CRM

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn