Customer Optimization Strategist (Multiple levels)

U.S. Bancorp
Minneapolis, San Francisco, New York, Chicago, Denver, Los Angeles
Workplace: HybridFull timeUSD 119,765 - 140,900 annuallyFunction: Design (Product/UX/UI/Visual)Skills: ["Collaboration","Cross-functional facilitation","Customer focus","Mentoring","Player-coach"]

Develop human-centered, end-to-end customer experiences for the credit card customer lifecycle, aligning user needs with business goals across the full journey. Apply design-thinking and service design research to influence product roadmaps, validate concepts through experimentation and optimization, and create omnichannel experiences that improve satisfaction and adoption. Work in an agile environment, leverage design systems and platform capabilities, and collaborate with cross-functional partners to ensure brand alignment and performance outcomes.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
4 days ago

Customer Optimization Strategist (Multiple levels)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Develop human-centered, end-to-end customer experiences for the credit card customer lifecycle, aligning user needs with business goals across the full journey. Apply design-thinking and service design research to influence product roadmaps, validate concepts through experimentation and optimization, and create omnichannel experiences that improve satisfaction and adoption. Work in an agile environment, leverage design systems and platform capabilities, and collaborate with cross-functional partners to ensure brand alignment and performance outcomes.
Location: Minneapolis, San Francisco, New York, Chicago, Denver, Los Angeles
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Use human-centered design methods to plan, create, and present strategic ideas that influence product roadmaps.
  • •Perform competitive and market analysis to inform research and the design process.
  • •Translate business, technical, and user needs into end-to-end customer/employee/3rd-party experiences across the journey.
  • •Design omnichannel experiences that are accessible, inclusive, and drive customer satisfaction and deeper product adoption.
  • •Validate and optimize experiences using experimentation, testing, and optimization in an agile release cycle.

Pay and Benefits

Salary: USD 119,765 - 140,900 annually
Perks:Health InsuranceDentalVision401kLife InsuranceParental LeaveAdoption AssistanceLong-term DisabilityPaid LeavePaid Holiday

Key Requirements

  • •User experience design experience
  • •Leverage human-centered design methods to plan and create persuasive ideas that influence product roadmaps
  • •Translate business, contractual, technical, and user needs into accessible, inclusive, compliant end-to-end experiences
  • •Design omnichannel experiences that are empathetic, easy to use, and improve customer satisfaction and product adoption
  • •Conform to reusability standards by leveraging or expanding the Design System and established platform capabilities
Skills:CollaborationCross-functional facilitationCustomer focusMentoringPlayer-coach

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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