NTT

3 weeks ago

Senior Network Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Serve as an L2 Networking Managed Services Engineer, ensuring client IT infrastructure stays operational. You’ll monitor queues, handle medium-complexity incidents and requests, investigate and resolve technical problems, update tickets, and manage shift handovers. Collaborate with clients and internal teams to execute changes with risk mitigation, support automation with CoE teams, and contribute to monitoring setup, trend analysis, and quality auditing. Coaching Service desk/L1 teams is also part of the role.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Monitor work queues and proactively identify, analyze, and log incidents and problems before they escalate.
•Review client requests and tickets; resolve medium-complexity incidents and requests efficiently while updating ticket actions taken.
•Coordinate with clients and internal teams to ensure services are restored in line with SLAs and execute changes with clear risk identification and mitigation plans.
•Perform shift handover activities by highlighting key tickets and upcoming critical tasks for the next shift; escalate when needed to CoE and other teams.
•Collaborate with automation teams to automate routine tasks and establish monitoring; support change management, quality audits, trend analysis, and disaster recovery tasks as needed.

Key Requirements

•Proficiency with networking technologies including Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls.
•At least one technical certification in the above-mentioned technologies.
•Strong planning skills to anticipate and adapt to changing circumstances.
•Ability to communicate and work effectively across different cultures and groups, with active listening and client-centric communication.
•Bachelor’s degree in IT/Computing or equivalent work experience.

Education:Bachelor's in IT/Computing

Skills:PlanningCommunicationActive listeningAdaptabilityClient-centric mindset

Tech Stack:Pulse Secure SSL VPNPalo AltoFortinetCisco NexusSwitchesRoutersFirewallsTicketing tools

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT