Case Manager

Teletech
Sydney
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Organization","Customer focus"]

Provide full omni-channel case resolution for customers of a luxury automotive brand, from initial inquiry through closure. Own end-to-end case management by researching issues, following up, and coordinating with dealers, field staff, management, and relevant departments. Keep customers updated, address needs professionally, and proactively identify process improvements and trends through regular feedback to your line manager.

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FursaFursa
Teletech
Teletech
1 week ago

Case Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide full omni-channel case resolution for customers of a luxury automotive brand, from initial inquiry through closure. Own end-to-end case management by researching issues, following up, and coordinating with dealers, field staff, management, and relevant departments. Keep customers updated, address needs professionally, and proactively identify process improvements and trends through regular feedback to your line manager.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle inbound and outbound customer contacts through multiple channels (voice, email, and social media) regarding vehicles or brand experiences.
  • •Conduct end-to-end case management by researching issues, following up, and involving relevant departments until resolution.
  • •Coordinate and liaise with dealers/retailers, field staff, management, and other departments to resolve customer concerns.
  • •Take full ownership of case files and act as backup to a designated buddy for continuity of service and action.
  • •Provide regular feedback and observations to the line manager to improve processes and identify trends or increases in case volume.

Pay and Benefits

Perks:Gym MembershipParkingLearning Budget

Key Requirements

  • •Proven experience in case management and customer support, including handling objections.
  • •Strong communication skills across multiple channels (voice, email, social media).
  • •Ability to provide end-to-end support for customers and keep them updated through resolution.
  • •Experience dealing with high-end customers for a luxury brand is a plus.
  • •Excellent organizational skills and attention to detail.
Experience:Customer supportCase managementAutomotive
Skills:CommunicationProblem-solvingOrganizationCustomer focus

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn