Client Success Manager (SMB) (m/f/d) - German-speaking

Leapsome
Berlin
Workplace: HybridFull timeEUR 48,000 - 75,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Negotiation","Communication","Customer focus","Process improvement","Data-driven decision making"]

Own customer relationships for SMB accounts by minimizing churn, driving expansions, and managing renewals to improve net revenue retention. Deliver an exceptional SaaS customer experience, advise on HR best practices, and support rollout of additional platform areas. Track key customer success metrics (NRR, GRR, health scores, adoption, time-to-value), use CRM/customer success tools to identify at-risk accounts, and partner with Product and Engineering on feedback and roadmap improvements.

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FursaFursa
Leapsome
Leapsome
4 days ago

Client Success Manager (SMB) (m/f/d) - German-speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own customer relationships for SMB accounts by minimizing churn, driving expansions, and managing renewals to improve net revenue retention. Deliver an exceptional SaaS customer experience, advise on HR best practices, and support rollout of additional platform areas. Track key customer success metrics (NRR, GRR, health scores, adoption, time-to-value), use CRM/customer success tools to identify at-risk accounts, and partner with Product and Engineering on feedback and roadmap improvements.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Proactively manage SMB customer relationships to minimize churn, identify expansion opportunities, and execute cross-selling aligned with customer needs.
  • •Own renewals and drive net revenue retention across your customer book.
  • •Create and improve the SaaS customer experience, advise on HR best practices, and drive ongoing adoption.
  • •Monitor and improve customer success KPIs (NRR, GRR, customer health, adoption rates, time-to-value) and make success processes scalable.
  • •Gather customer feedback and partner with Product and Engineering to improve the product and contribute to the product roadmap.

Pay and Benefits

Salary: EUR 48,000 - 75,000 annually
Equity and Bonus:Equity
Perks:Learning BudgetWork StipendPaid LeaveGym MembershipTherapy SessionsEquity

Key Requirements

  • •University degree or equivalent work experience.
  • •3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in B2B SaaS.
  • •Fluent in English and German (written and spoken).
  • •Proven track record of managing renewals and driving net revenue retention.
  • •Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero).
Experience:B2B SaaSSaaS
Education:Bachelor's
Skills:NegotiationCommunicationCustomer focusProcess improvementData-driven decision making
Languages:EnglishGerman
Tech Stack:SalesforceHubSpotGainsightChurnZero

Company Brief

Leapsome
Provides an AI-powered people enablement platform combining HRIS, performance management, engagement surveys, OKRs, learning, and feedback to help organisations develop employees, improve manager adoption, and streamline people operations.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Berlin, Germany
Founded: 2016
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor