Banking Operations Manager

Wise
Hyderabad
Workplace: OnsiteFull timeINR 2,906,000 - 3,725,000 monthlyFunction: Business OperationsSkills: ["Data-driven problem solving","Stakeholder management","Ownership mindset","Communication","Judgment under pressure"]

Own and improve operational relationships with Wise’s global banking partners, driving performance through reviews, escalations, and action follow-up. Monitor reliability, speed, SLA gaps, risk signals, fees, and avoidable operational costs, and turn complex issues into partner improvement plans. Partner with Banking, Finance, Legal, Risk, and Controls on fees, losses, and contract/SLA discussions, supporting incident and post-incident corrective actions while building stronger operational visibility across Wise.

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FursaFursa
Wise
Wise
3 days ago

Banking Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 50 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own and improve operational relationships with Wise’s global banking partners, driving performance through reviews, escalations, and action follow-up. Monitor reliability, speed, SLA gaps, risk signals, fees, and avoidable operational costs, and turn complex issues into partner improvement plans. Partner with Banking, Finance, Legal, Risk, and Controls on fees, losses, and contract/SLA discussions, supporting incident and post-incident corrective actions while building stronger operational visibility across Wise.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Own operational relationships with key global banking partners, including performance reviews, escalations, and action follow-up.
  • •Drive partner performance by monitoring speed, reliability, incidents, SLA gaps, risk signals, fees, and avoidable operational costs.
  • •Translate complex internal issues into partner improvement plans with owners, next steps, timelines, escalation paths, and expected outcomes.
  • •Hold partner banks accountable for operational commitments, including SLA performance and incident resolution, plus long-term fixes.
  • •Support incident and post-incident corrective action follow-through, ensuring root causes are understood and repeated problems are addressed.

Pay and Benefits

Salary: INR 2,906,000 - 3,725,000 monthly

Key Requirements

  • •5+ years of experience in banking operations or payment operations, including partner/vendor management, risk management, or operational excellence.
  • •Strong understanding of payment operations and banking partner relationships.
  • •Data-driven problem solving: investigate issues, form hypotheses, size impact, and build evidence-based cases.
  • •Excellent stakeholder management skills to influence internal teams and external partners without direct authority.
  • •Comfort managing ambiguity and accountability through constructive, difficult conversations.
Experience:Banking operationsPayment operations
Skills:Data-driven problem solvingStakeholder managementOwnership mindsetCommunicationJudgment under pressure
Languages:English
Tech Stack:SQLLookerTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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