Telephone/PBX Operator

Choice Hotels
United States
Workplace: OnsitePart timeUSD 20.32+ hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Attention to detail","Problem-solving","Empathy"]

Answer guest calls promptly and provide courteous, efficient communication to support 100% guest satisfaction. Relay internal and external telephone information, assist with guest questions, room or reservation changes, shuttle/transportation reservations, and welcome calls. Coordinate radio communications and housekeeping requests, take room service orders through POS systems, and support emergencies by contacting designated personnel while maintaining confidentiality.

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FursaFursa
Choice Hotels
Choice Hotels
1 month ago

Telephone/PBX Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 47 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Answer guest calls promptly and provide courteous, efficient communication to support 100% guest satisfaction. Relay internal and external telephone information, assist with guest questions, room or reservation changes, shuttle/transportation reservations, and welcome calls. Coordinate radio communications and housekeeping requests, take room service orders through POS systems, and support emergencies by contacting designated personnel while maintaining confidentiality.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle incoming and outgoing calls in accordance with hotel standard operating procedures.
  • •Assist guests with questions and needs using clear, concise communication.
  • •Provide recommendations and anticipate guest needs, including hotel and local attractions.
  • •Support room service by taking food and beverage orders and entering them in the point-of-sale system.
  • •Coordinate communications and respond to emergencies by contacting designated personnel and assisting housekeeping with room availability and requests.

Pay and Benefits

Salary: USD 20.32 hourly
Perks:Employee DiscountsMealFree ParkingPaid SickEmployee Assistance401kPaid LeavePaid HolidaysPaid BereavementPaid Floating

Key Requirements

  • •Minimum one-year hotel front desk experience, other hotel experience, or experience in a customer service environment.
  • •Experience in the Opera system (preferred).
  • •Strong verbal, written, and interpersonal communication skills.
  • •Ability to work independently or as part of a team with strong attention to detail.
  • •Ability to work a flexible schedule including holidays and weekends.
Experience:HotelCustomer service
Skills:CommunicationTeamworkAttention to detailProblem-solvingEmpathy
Tech Stack:OperaOpen TableMicrosRuntrizHotSOSPoint-of-saleRadio communications

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
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