Account Manager

UpGuard
Chicago, Austin, Miami, Seattle, Los Angeles, Denver, Philadelphia, New Orleans, Pittsburgh, Dallas, Baltimore, St. Louis, San Francisco
Workplace: RemoteFull timeUSD 117,000 - 130,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Negotiation","Strategic thinking","Data-driven decision making","Collaboration","Customer-focused relationship management"]

Own the renewal process for a portfolio of key accounts, protecting revenue and driving account expansion through upsell and cross-sell. Lead contract negotiations in partnership with legal and finance, while staying close to client needs and market trends. Use metrics to track renewal rates, upsell performance, and account health, collaborating across sales, customer success, and marketing to ensure clients continuously receive value from the platform.

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FursaFursa
UpGuard
UpGuard
1 day ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the renewal process for a portfolio of key accounts, protecting revenue and driving account expansion through upsell and cross-sell. Lead contract negotiations in partnership with legal and finance, while staying close to client needs and market trends. Use metrics to track renewal rates, upsell performance, and account health, collaborating across sales, customer success, and marketing to ensure clients continuously receive value from the platform.
Location: Chicago, Austin, Miami, Seattle, Los Angeles, Denver, Philadelphia, New Orleans, Pittsburgh, Dallas, Baltimore, St. Louis, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Take ownership of renewal processes for a portfolio of key accounts to ensure timely, successful renewals.
  • •Implement strategies for revenue retention by proactively identifying and addressing risks.
  • •Collaborate with sales to identify upsell and cross-sell opportunities within existing accounts.
  • •Lead contract negotiations for renewals and expansions with legal and finance partners.
  • •Track and report renewal rates, upsell success, and account health using metrics to guide decisions.

Pay and Benefits

Salary: USD 117,000 - 130,000 annually
Perks:Lifestyle SubsidyHome OfficeLearning BudgetPaid LeaveParental LeaveHealth InsuranceRemote Work

Key Requirements

  • •Previous experience as an Account Manager or similar commercial role with a track record in SaaS renewals and revenue growth.
  • •Solid understanding of the cyber security landscape, particularly Third-Party Risk Management (TPRM).
  • •Proven ability to negotiate contracts and renewals, balancing client needs with company goals.
  • •Strategic mindset to identify expansion opportunities and mitigate renewal risks.
  • •Ability to use data and metrics to drive renewals and revenue growth.
Experience:SaaSCybersecurityThird-Party Risk Management (TPRM)
Skills:NegotiationStrategic thinkingData-driven decision makingCollaborationCustomer-focused relationship management

Company Brief

UpGuard
Provides cybersecurity solutions including risk ratings, third-party vendor risk management, and data breach detection to help organizations assess and reduce cyber risk across their digital supply chain.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn