Airwallex

2 months ago

Scaled Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Scaled Customer Success Manager for SME & Growth oversees growth for a portfolio of 1,000+ SME customers, using data-driven insights and automation to drive product adoption and revenue at scale. You’ll trigger targeted outreach via intent signals, run one-to-many campaigns, and collaborate cross-functionally with Sales, Product, Marketing, and Operations from a New York City base.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Promote the advantages of using the Airwallex platform and ensure our customer base is utilizing it in the most effective way
•Educate and drive engagement with our portfolio of customers to use the full range of Airwallex products; collect and analyze customer feedback to enhance products, services, and engagement
•Identify systemic friction points in the customer journey and work with Operations to solve them for the entire portfolio
•Develop and execute data-driven lifecycle journeys to engage customers at key milestones
•Monitor intent signals and usage trends to trigger automated or semi-automated "save" and "expansion" campaigns

Pay and Benefits

Salary: USD 140,000 - 190,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•2+ years’ experience in customer support, customer success, or account management in a fast-growing tech startup or financial services business
•Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets
•Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities
•Experience crafting compelling customer messaging and running automated, one-to-many outreach or lifecycle campaigns
•Clear prioritization skills, knowing when to apply high-touch outreach to top customers versus scalable, automated engagement for the broader portfolio

Experience:2+ yearsFintechSaaSFinancial services

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingTime management

Languages:English

Tech Stack:Data analyticsAutomationAI

Company Brief

Airwallex

Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Airwallex

2 months ago

Scaled Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Promote the advantages of using the Airwallex platform and ensure our customer base is utilizing it in the most effective way
•Educate and drive engagement with our portfolio of customers to use the full range of Airwallex products; collect and analyze customer feedback to enhance products, services, and engagement
•Identify systemic friction points in the customer journey and work with Operations to solve them for the entire portfolio
•Develop and execute data-driven lifecycle journeys to engage customers at key milestones
•Monitor intent signals and usage trends to trigger automated or semi-automated "save" and "expansion" campaigns

Pay and Benefits

Salary: USD 140,000 - 190,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•2+ years’ experience in customer support, customer success, or account management in a fast-growing tech startup or financial services business
•Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets
•Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities
•Experience crafting compelling customer messaging and running automated, one-to-many outreach or lifecycle campaigns
•Clear prioritization skills, knowing when to apply high-touch outreach to top customers versus scalable, automated engagement for the broader portfolio

Experience:2+ yearsFintechSaaSFinancial services

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingTime management

Languages:English

Tech Stack:Data analyticsAutomationAI

Company Brief

Airwallex

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor