Mastercard

3 weeks ago

Senior Specialist, Customer Success, Cybersecurity Payments

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own regional threat intelligence customer success for cybersecurity payments and fraud intelligence. Manage threat intelligence solution utilization, oversee regional revenue and risk management, and coordinate product launches. Localize content and drive internal/external market awareness, while positioning add-on services and consulting for regional sales. Engage stakeholders to evaluate solution viability and cyber threats, articulate KPI insights, and gather customer feedback to inform global product updates.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Support the development and delivery of cybersecurity and payment fraud intelligence within the region.
•Manage threat intelligence solution utilization, oversee regional revenue and risk management, and coordinate product launches.
•Localize content and drive market awareness internally and externally to position value propositions.
•Engage with stakeholders to study solution viability and understand cyber threats in financial and payment sectors.
•Develop training materials, thought leadership, and scalable customer-facing playbooks; gather feedback to inform global product updates.

Pay and Benefits

Salary: CAD 83,000 - 132,000

Key Requirements

•Experience leveraging market analysis, customer engagement insights, and opportunities to drive strategic decisions and innovation.
•Knowledge of payments technology or cybersecurity (threat intelligence or risk management) is a plus.
•Experience using data analytics and business intelligence tools to support insights on cyber threats, fraud, risk, and vulnerability.
•Proven ability to translate complex technical capabilities into clear, customer-centric solutions that address customer needs.
•Experience analyzing customer metrics to drive customer success initiatives that contribute to mutual profitability and growth.

Experience:PaymentsCybersecurityFraud and riskThreat intelligenceFinancial services

Skills:Stakeholder managementCustomer advocacyData-driven problem solvingCommunicationCreative thinking

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

3 weeks ago

Senior Specialist, Customer Success, Cybersecurity Payments

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Support the development and delivery of cybersecurity and payment fraud intelligence within the region.
•Manage threat intelligence solution utilization, oversee regional revenue and risk management, and coordinate product launches.
•Localize content and drive market awareness internally and externally to position value propositions.
•Engage with stakeholders to study solution viability and understand cyber threats in financial and payment sectors.
•Develop training materials, thought leadership, and scalable customer-facing playbooks; gather feedback to inform global product updates.

Pay and Benefits

Salary: CAD 83,000 - 132,000

Key Requirements

•Experience leveraging market analysis, customer engagement insights, and opportunities to drive strategic decisions and innovation.
•Knowledge of payments technology or cybersecurity (threat intelligence or risk management) is a plus.
•Experience using data analytics and business intelligence tools to support insights on cyber threats, fraud, risk, and vulnerability.
•Proven ability to translate complex technical capabilities into clear, customer-centric solutions that address customer needs.
•Experience analyzing customer metrics to drive customer success initiatives that contribute to mutual profitability and growth.

Experience:PaymentsCybersecurityFraud and riskThreat intelligenceFinancial services

Skills:Stakeholder managementCustomer advocacyData-driven problem solvingCommunicationCreative thinking

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor