Customer Support Associate

Autodesk
Denver
Workplace: HybridFull timeUSD 38,500 - 68,970Function: Customer Support (Service Desk)Skills: ["Communication","Patience","Composability","Accountability","Continuous improvement"]

Help customers with daily questions across Autodesk products by handling live chat, email, and phone support. Troubleshoot technical issues, answer product usage questions, and manage onboarding, setup, and subscription inquiries while logging accurate tickets. Collaborate with Sales, Customer Success, Engineering, Customer Experience, and Finance to improve customer experience. Engage with Tier 2 and leadership to surface user concerns and product feedback, and participate in support projects to drive continuous improvement.

This position is no longer accepting applications.

  • See live roles at Autodesk
  • Search all live jobs
  • Browse companies, collections, and locations hiring now
Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa

This position is no longer accepting applications.

See live roles at AutodeskSearch all live jobsBrowse companies, collections, and locations hiring now

Autodesk
Autodesk
1 month ago

Customer Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Closed

Job Summary

Help customers with daily questions across Autodesk products by handling live chat, email, and phone support. Troubleshoot technical issues, answer product usage questions, and manage onboarding, setup, and subscription inquiries while logging accurate tickets. Collaborate with Sales, Customer Success, Engineering, Customer Experience, and Finance to improve customer experience. Engage with Tier 2 and leadership to surface user concerns and product feedback, and participate in support projects to drive continuous improvement.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support customers via live chat, email, and phone, including troubleshooting, product usage questions, onboarding, setup, and subscription inquiries.
  • •Log technical issues and resolutions with accurate information to maintain complete ticket records.
  • •Collaborate cross-functionally to ensure high-quality customer interactions and amplify the voice of the customer across internal teams.
  • •Communicate daily with Tier 2 technical teams and leadership to raise user concerns, customer sentiment, and product feedback.
  • •Participate in support-related projects that use your unique skills to improve the customer support team.

Pay and Benefits

Salary: USD 38,500 - 68,970

Key Requirements

  • •1+ years in customer support (individual contributor) with experience using email, phone, and live chat in a SaaS environment.
  • •Troubleshooting technical issues and differentiating technical troubleshooting from brute force.
  • •Experience troubleshooting and supporting iOS, Android, and Windows platforms, plus cloud-based software such as Microsoft Suite and OneDrive.
  • •Work toward service indicators to succeed for customers, with strong verbal and written skills, composure, and patience.
  • •Collaborative, consultative work style with high integrity and accountability; able to multitask and learn quickly.
Experience:Customer supportSaaS
Skills:CommunicationPatienceComposabilityAccountabilityContinuous improvement
Tech Stack:Live chatEmailPhoneIOSAndroidWindowsMicrosoft SuiteOneDrive

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor