Customer Support Associate

Help customers with daily questions across Autodesk products by handling live chat, email, and phone support. Troubleshoot technical issues, answer product usage questions, and manage onboarding, setup, and subscription inquiries while logging accurate tickets. Collaborate with Sales, Customer Success, Engineering, Customer Experience, and Finance to improve customer experience. Engage with Tier 2 and leadership to surface user concerns and product feedback, and participate in support projects to drive continuous improvement.