Payment Operations Specialist - LATAM
WeTravel
Mexico, Costa Rica
Workplace: RemoteFull timeUSD 22,500 - 25,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Precision","Analytical thinking","Problem-solving","Communication","Process improvement"]Review and investigate payment activity for fraudulent or suspicious behavior, monitoring transactions across providers like Stripe and Airwallex. Resolve payment and operational issues by working directly with customers via email, phone, or video calls, and coordinate with Finance, Risk, Compliance, Product, and Legal to escalate and resolve complex cases. Help streamline and automate largely manual workflows as the team scales, while supporting occasional weekend coverage.
