Senior UX Designer - Customer Experience

SAP
Anywhere
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-9 yearsEducation: mastersSkills: ["Systems thinking","Communication","Stakeholder management","Mentoring","Research synthesis"]

Own end-to-end UX design for complex enterprise customer experience product areas, including workflows, scalable interaction patterns, information architecture, and prototypes. Translate research, business goals, requirements, and technical constraints into design strategies and actionable artifacts. Define usability, task, clarity, accessibility, and AI output quality success criteria for human-centered and explainable AI experiences (copilots, RAG/LLM interfaces). Influence product direction and mentor junior designers within an international UX team.

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FursaFursa
SAP
SAP
2 hours ago

Senior UX Designer - Customer Experience

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Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end UX design for complex enterprise customer experience product areas, including workflows, scalable interaction patterns, information architecture, and prototypes. Translate research, business goals, requirements, and technical constraints into design strategies and actionable artifacts. Define usability, task, clarity, accessibility, and AI output quality success criteria for human-centered and explainable AI experiences (copilots, RAG/LLM interfaces). Influence product direction and mentor junior designers within an international UX team.
Location: Anywhere
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own UX design outcomes for assigned product areas, including enterprise workflows, interaction patterns, information architecture, prototypes, and implementation guidance.
  • •Translate research findings, business goals, product requirements, and technical constraints into design strategies and actionable artifacts.
  • •Define validation approaches and success criteria for usability, task completion, clarity, usefulness, accessibility, AI output quality, trust, and explainability.
  • •Design AI-enabled experiences including copilots, RAG workflows, guided recommendations, and human-in-the-loop interactions.
  • •Mentor T1/T2 designers through critique, coaching, research synthesis, stakeholder communication, and documentation practices.
Travel: Low travel

Key Requirements

  • •Master’s degree in Design, HCI, Interaction Design, or a related field, or equivalent practical experience.
  • •5–9 years of UX design experience designing enterprise or SaaS products.
  • •Strong systems thinking with experience designing complex workflows, operational systems, and scalable UX patterns.
  • •Experience using research methods such as discovery interviews, usability validation, mixed-method synthesis, and evidence-based recommendations.
  • •Ability to lead end-to-end design independently and mentor less experienced designers.
Experience:5-9 years
Education:Master's in Design, HCI, Interaction Design (or related field)
Skills:Systems thinkingCommunicationStakeholder managementMentoringResearch synthesis
Tech Stack:RAGLLMAICopilots

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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