Customer Support Agent

Taptap Send
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Empathy","Problem-solving","Multitasking","Organization"]

Be the first point of contact for customers, helping them resolve issues quickly and effectively through chat, email, and phone. You’ll handle common support requests using internal processes and SLAs, document interactions accurately, and escalate complex or sensitive cases to Tier 2/Escalation. The role emphasizes development—strong performance can lead to taking on more complex cases and contributing to continuous improvement.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Taptap Send
Taptap Send
1 month ago

Customer Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Be the first point of contact for customers, helping them resolve issues quickly and effectively through chat, email, and phone. You’ll handle common support requests using internal processes and SLAs, document interactions accurately, and escalate complex or sensitive cases to Tier 2/Escalation. The role emphasizes development—strong performance can lead to taking on more complex cases and contributing to continuous improvement.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide timely, accurate, and empathetic support to customers via chat, email, and phone.
  • •Resolve common customer issues efficiently, following internal processes and SLAs.
  • •Accurately document customer interactions and resolutions.
  • •Escalate complex or sensitive cases to the Tier 2 / Escalation team following defined procedures.
  • •Collaborate with other agents and internal teams to ensure customer satisfaction and flag improvements.

Key Requirements

  • •1+ years of experience in customer support or a similar customer-facing role.
  • •Excellent written and verbal communication skills.
  • •Patience, empathy, and professionalism when dealing with customers.
  • •Strong problem-solving and multitasking abilities.
  • •Fluent in English plus one of: Bengali, Nepali, Hindi, Portuguese, or Creoles.
Experience:1+ yearsFintechRemittanceCustomer support
Skills:CommunicationEmpathyProblem-solvingMultitaskingOrganization
Languages:EnglishBengaliNepaliHindiPortugueseCreoles

Company Brief

Taptap Send
Taptap Send is a digital remittance platform that enables fast, low-cost international money transfers to underserved corridors using mobile wallets and bank payouts, focused on improving financial access for migrants and their families.
Industry: Payments
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2018
WebsiteLinkedIn