Customer Success Manager, GSI

Anthropic
San Francisco, Seattle, New York, Washington
Workplace: OnsiteFull timeUSD 200,000 - 265,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Relationship building","Strategic thinking","Cross-functional collaboration","Change management","Communication"]

Own end-to-end customer success for complex enterprise accounts in the Industry segment, partnering with Systems Integrators to drive AI adoption across API, Claude for Enterprise, and Claude Code. Build trusted relationships, guide customers to the right capabilities, and plan usage to maximize value across consumption and seat-based models. Monitor adoption, optimize underutilization, run Quarterly Business Reviews, and translate customer insights into product and go-to-market improvements.

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Anthropic
Anthropic
3 days ago

Customer Success Manager, GSI

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Last checked: 15 hours agoStatus: Live

Job Summary

Own end-to-end customer success for complex enterprise accounts in the Industry segment, partnering with Systems Integrators to drive AI adoption across API, Claude for Enterprise, and Claude Code. Build trusted relationships, guide customers to the right capabilities, and plan usage to maximize value across consumption and seat-based models. Monitor adoption, optimize underutilization, run Quarterly Business Reviews, and translate customer insights into product and go-to-market improvements.
Location: San Francisco, Seattle, New York, Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build trusting, strategic relationships with key customer decision makers to identify optimization and expansion opportunities.
  • •Become an expert in Anthropic products (API, Claude Code, Claude for Enterprise) and guide customers to the right solutions based on technical needs.
  • •Monitor usage patterns, identify optimization opportunities, and address underutilization across consumption- and seat-based models to drive full value.
  • •Own the customer experience across the lifecycle, including account plans and Quarterly Business Reviews as the primary customer conduit.
  • •Develop usage planning and change management strategies, including training and organizational enablement, and quantify value realized via ROI and impact metrics.

Pay and Benefits

Salary: USD 200,000 - 265,000 annually
Perks:Paid LeaveParental Leave

Key Requirements

  • •6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
  • •Experience working with enterprises in Systems Integrator industries.
  • •Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders.
  • •Experience driving success across both consumption-based and seat-based business models, including expansion levers and success metrics.
  • •A proven track record managing a portfolio of accounts and driving measurable outcomes while maintaining strong relationships.
Experience:6+ yearsCustomer successTechnical account managementSolutions engineeringEnterpriseSystems integrators
Education:Bachelor's
Skills:Relationship buildingStrategic thinkingCross-functional collaborationChange managementCommunication
Languages:English
Tech Stack:APIClaude for EnterpriseClaude Code

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn