BitGo

2 months ago

Senior Customer Success Manager - Fintech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Customer Success Manager for fintech platform clients, acting as a strategic partner to onboard, integrate, and scale BitGo’s wallet and custody solutions. Partner with Product, Sales, Engineering, and Support to drive long-term value, guide executives and technical stakeholders, and identify expansion opportunities while reducing churn.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as a dedicated advisor to platform and fintech clients, helping them navigate and optimize their use of BitGo’s offerings.
•Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction.
•Partner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress and maximize value.
•Conduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into relevant platform enhancements.
•Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes.

Pay and Benefits

Salary: USD 140,000 - 170,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquity401kParental LeavePaid LeaveComputer Equipment

Key Requirements

•4+ years of experience in account management, customer success, or a similar role within technology or financial services.
•Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant.
•Strong analytical skills to interpret customer data and translate insights into actionable strategies.
•Experience managing high-value customer portfolios ($2M+ ARR) and successfully driving expansion and renewal opportunities.
•Ability to create structured success plans and track progress toward key business outcomes.

Experience:4+ yearsFintechCryptocurrencyDigital assets

Skills:CommunicationProblem-solvingAnalytical thinkingRelationship buildingProject management

Languages:English

Tech Stack:BlockchainCryptocurrencyTradingCustodyWallets

Company Brief

BitGo

Provides institutional-grade cryptocurrency custody, wallet, and security solutions including custody services, hot and cold wallet infrastructure, and compliance tools for exchanges, asset managers, and crypto-native businesses.

Industry: Blockchain & Web3

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Headquarters: Palo Alto, United States

Founded: 2013

Website LinkedIn

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BitGo

2 months ago

Senior Customer Success Manager - Fintech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as a dedicated advisor to platform and fintech clients, helping them navigate and optimize their use of BitGo’s offerings.
•Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction.
•Partner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress and maximize value.
•Conduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into relevant platform enhancements.
•Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes.

Pay and Benefits

Salary: USD 140,000 - 170,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquity401kParental LeavePaid LeaveComputer Equipment

Key Requirements

•4+ years of experience in account management, customer success, or a similar role within technology or financial services.
•Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant.
•Strong analytical skills to interpret customer data and translate insights into actionable strategies.
•Experience managing high-value customer portfolios ($2M+ ARR) and successfully driving expansion and renewal opportunities.
•Ability to create structured success plans and track progress toward key business outcomes.

Experience:4+ yearsFintechCryptocurrencyDigital assets

Skills:CommunicationProblem-solvingAnalytical thinkingRelationship buildingProject management

Languages:English

Tech Stack:BlockchainCryptocurrencyTradingCustodyWallets

Company Brief

BitGo

Industry: Blockchain & Web3

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Headquarters: Palo Alto, United States

Founded: 2013

Website LinkedIn