Technical Customer Success Manager (US)

Codility
United States
Workplace: RemoteContractFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship building","Independent working","Commercial awareness","Analytical thinking"]

Own a portfolio of strategic enterprise customers and drive long-term success through adoption, retention, and measurable platform value. Build account plans around customer outcomes, run QBRs/executive reviews, and identify renewal risk, adoption gaps, and expansion opportunities. Collaborate closely with technical stakeholders across Engineering and Talent, handle routine technical/product discussions, and route deeper needs to Solutions Engineering, Product, or Support while feeding customer feedback back to the teams.

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FursaFursa
Codility
Codility
1 day ago

Technical Customer Success Manager (US)

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Last checked: 19 hours agoStatus: Live

Job Summary

Own a portfolio of strategic enterprise customers and drive long-term success through adoption, retention, and measurable platform value. Build account plans around customer outcomes, run QBRs/executive reviews, and identify renewal risk, adoption gaps, and expansion opportunities. Collaborate closely with technical stakeholders across Engineering and Talent, handle routine technical/product discussions, and route deeper needs to Solutions Engineering, Product, or Support while feeding customer feedback back to the teams.
Location: United States
Workplace: Remote
Employment Type: Contract
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own strategic enterprise accounts, ensuring long-term success, adoption, and retention of the platform.
  • •Create account plans based on customer purchase motivations and desired outcomes.
  • •Run QBRs/executive reviews and translate usage/customer data into recommendations and next steps.
  • •Identify adoption gaps, renewal risks, and expansion opportunities proactively.
  • •Handle routine technical/product conversations, collaborate with Solutions Engineering/Product/Support when needed, and feed customer feedback to Product and Engineering.

Key Requirements

  • •3+ years in Customer Success, Technical Account Management, Customer Engineering, or a similar post-sales role in B2B SaaS.
  • •Experience with developer tools and technical platforms such as cloud/data/security systems, APIs, or other highly technical engineering products.
  • •Proven enterprise/strategic account management with complex stakeholder groups and meaningful ARR.
  • •Comfortable building relationships with Engineering Managers, Directors/VPs of Engineering, CTO-level stakeholders, and Talent teams.
  • •Strong CS fundamentals including adoption, account planning, customer health, QBRs, renewal risk, and expansion.
Experience:3+ yearsB2B SaaSEnterprise accounts
Skills:CommunicationRelationship buildingIndependent workingCommercial awarenessAnalytical thinking
Languages:English
Tech Stack:LLMsCopilotsAPIsIntegrationsDeveloper workflows

Company Brief

Codility
Provides online coding tests and technical assessment tools that help employers screen, interview, and evaluate software engineering candidates. The platform is used by recruiting and engineering teams to standardize hiring decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn