NTT

6 days ago

Technical Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide advanced remote technical support (L3) for security-related client environments by diagnosing and resolving incidents and problems in line with documented processes and SLAs. Proactively conduct incident and service-recovery activities, monitor service delivery, investigate root causes, escalate unresolved issues, and ensure accurate documentation and configuration management. Use vendor technologies, knowledge articles, and ticketing tools to drive efficient resolution and preventative remedies.

Location: Bengaluru

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Maintain the support process and handle requests according to established procedures.
•Diagnose, investigate, and resolve incidents and problems, including root-cause analysis and escalation when needed.
•Monitor service delivery against SLAs, analyze service records, and initiate or report actions to maintain/improve service levels.
•Maintain secure and accurate configuration records for configuration items (CIs) and apply tools/processes to track and protect assets.
•Document, close incidents, create/update knowledge articles, coordinate repairs with other teams, and provide continuous client feedback and system updates.

Key Requirements

•Bachelor's degree (or equivalent) in Information Technology, Computing, or a related field.
•Professional-level networking/security certifications (e.g., CCNP, JNCIS, ACCP, PCNSE, CCSE).
•Seasoned experience in security technologies such as firewall, IPS, IDS, and proxy.
•Seasoned experience providing technical/remote support to clients, including diagnosis and troubleshooting.
•Knowledge of technical documentation and strong communication, analytical, and problem-solving skills.

Education:Bachelor's in Information Technology or Computing

Skills:Customer service orientedPro-active thinkingProblem-solvingSelf-organizedTeamwork

Certifications:CCNPJNCISACCPPCNSECCSE

Tech Stack:CiscoMicrosoftARCAudio CodesPeterCOnnectSonusFirewallIPSIDSProxyRedundancy conceptsRemote console architectureManagement agent conceptsKnowledge articlesTicketing toolsConfiguration items (CIs)JuniperCheckpointPalo altoFortinet

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT