Customer Sales & Service Officer

Emirates Group
Amman
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Customer service","Communication","Problem-solving"]

Lead the daily operations of a luxury retail store in Amman, driving exceptional customer service and commercial performance. Responsible for implementing sales strategy, boosting direct sales via consultative selling, mentoring the team, and ensuring brand standards, presenting Emirates premium retail experience on-site.

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Emirates Group
Emirates Group
3 months ago

Customer Sales & Service Officer

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead the daily operations of a luxury retail store in Amman, driving exceptional customer service and commercial performance. Responsible for implementing sales strategy, boosting direct sales via consultative selling, mentoring the team, and ensuring brand standards, presenting Emirates premium retail experience on-site.
Location: Amman
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Manage daily store operations, ensuring efficiency, service excellence, and adherence to Emirates’ retail and service standards.
  • •Implement the station’s sales strategy within the retail store, utilizing sales tools and insights to maximize direct sales opportunities.
  • •Drive revenue by fostering consultative selling, upselling, and cross-selling of Emirates products and services.
  • •Lead, mentor, and develop the retail team, ensuring motivation, engagement, and continuous performance improvement.
  • •Champion a high-quality, personalized customer experience, maintaining the highest service standards.

Key Requirements

  • •2+ years in luxury retail, hospitality, or store leadership
  • •Proven ability to inspire, develop, and lead diverse teams
  • •Strong understanding of digital retail tools, CRM systems, and analytics
  • •Airline sales and contact centre experience
  • •Graduate in business, hospitality, or a related field (preferred)
Experience:2+ yearsLuxury retailRetailHospitalityAirline sales
Education:Bachelor's in Business or Hospitality
Skills:LeadershipCustomer serviceCommunicationProblem-solving
Tech Stack:CRMAnalyticsDigital retail tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn