Senior Director, Chief of Staff, Integrated Work Force Transformation

Discover Financial
Virginia, New York, Richmond
Full timeUSD 269,600 - 307,700 annuallyFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Communications","Problem-solving","Stakeholder management","Influencing","People leadership"]

Lead the Integrated Workforce Transformation program for the Retail Bank, aligning leadership with an enterprise transformation agenda. Partner with HR to architect a Retail Bank AI and workforce strategy, driving job family transformations, workflow redesign, and measurable budget/headcount/productivity outcomes. Establish leadership operating rhythms, influence resolution of complex transformation bottlenecks, and shape a data-driven culture and associate experience across the end-to-end journey.

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Discover Financial
Discover Financial
2 days ago

Senior Director, Chief of Staff, Integrated Work Force Transformation

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead the Integrated Workforce Transformation program for the Retail Bank, aligning leadership with an enterprise transformation agenda. Partner with HR to architect a Retail Bank AI and workforce strategy, driving job family transformations, workflow redesign, and measurable budget/headcount/productivity outcomes. Establish leadership operating rhythms, influence resolution of complex transformation bottlenecks, and shape a data-driven culture and associate experience across the end-to-end journey.
Location: Virginia, New York, Richmond
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Collaborate with HR to architect and execute a Retail Bank AI workforce transformation strategy, including job family transformations and workflow redesign.
  • •Manage operating rhythms by designing leadership engagement structures, meeting cadences, and reporting for transformation alignment.
  • •Serve as a trusted advisor to leadership to resolve ambiguous organizational hurdles and complex bottlenecks related to restructuring or integration.
  • •Use data-driven insights to shape Retail Bank culture and ensure associates connect daily work to customer financial health.
  • •Lead the end-to-end associate journey within an inclusive environment.

Pay and Benefits

Salary: USD 269,600 - 307,700 annually

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 5 years of experience in chief-of-staff, business analysis, project management, human resources, or strategic planning.
  • •At least 5 years of experience managing stakeholders across different business functions.
  • •At least 2 years of experience leading change management initiatives.
  • •3+ years of people management experience (preferred).
Experience:5+ yearsWorkforce transformation
Education:Bachelor's
Skills:CommunicationsProblem-solvingStakeholder managementInfluencingPeople leadership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn