Sales & Service Lead - Regent Street

Alo Yoga
London
Workplace: OnsiteFull timeFunction: SalesSkills: ["Leadership","Communication","Customer service","Problem-solving","Teamwork"]

Lead the Sales & Service team on Regent Street to elevate guest experience, drive engagement and education, and maintain a service-led environment on the sales floor. Own daily client relationships, analyze store performance, and implement actions to grow sales. Collaborate with operations and leadership to recruit, coach, and deliver consistent results across the team.

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Alo Yoga
Alo Yoga
4 months ago

Sales & Service Lead - Regent Street

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead the Sales & Service team on Regent Street to elevate guest experience, drive engagement and education, and maintain a service-led environment on the sales floor. Own daily client relationships, analyze store performance, and implement actions to grow sales. Collaborate with operations and leadership to recruit, coach, and deliver consistent results across the team.
Location: London
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
  • •Continue to build the client relationship daily with our customers.
  • •Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
  • •Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
  • •Leads by example and inspires staff in daily operations and guest experience.

Key Requirements

  • •Lead the on-floor guest experience by assessing guest connection levels and providing technical product education, coaching teammates to address gaps.
  • •Continually build client relationships with customers and maintain engagement.
  • •Analyze reports to strategize and deliver results, identifying growth opportunities.
  • •Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives.
  • •Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent.
Experience:Retail
Skills:LeadershipCommunicationCustomer serviceProblem-solvingTeamwork
Languages:English

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn