Customer Experience Intern

Calo
Bahrain
Workplace: OnsiteInternshipFunction: Customer Success & Account ManagementSkills: ["Empathy","Problem-solving","Communication","Relationship building","Calm under pressure","Time management"]

Be the main point of contact for customers, answering questions and resolving issues via live chat and phone. Welcome and onboard customers to kick off their journey, show strong empathy, and ensure customers leave satisfied. Share customer feedback with different teams, follow up to address pain points, and continuously help improve customer service processes while working shift-based.

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FursaFursa
Calo
Calo
1 week ago

Customer Experience Intern

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Be the main point of contact for customers, answering questions and resolving issues via live chat and phone. Welcome and onboard customers to kick off their journey, show strong empathy, and ensure customers leave satisfied. Share customer feedback with different teams, follow up to address pain points, and continuously help improve customer service processes while working shift-based.
Location: Bahrain
Workplace: Onsite
Employment Type: Internship
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Communicate with customers over live chat and phone to answer questions and solve problems.
  • •Welcome customers, build relationships from first contact, and ensure they’re happy with their experience.
  • •Onboard customers to kick off their journey.
  • •Demonstrate empathy and coordinate with different teams to resolve customer issues.
  • •Share customer feedback with the team and follow up to resolve customer pain points.

Key Requirements

  • •Fresh graduate, preferably with internship experience in a customer service role.
  • •Excellent verbal and written communication skills in English & Arabic, with fast typing.
  • •Strong problem-solving mindset with empathy and a drive to resolve customer issues.
  • •Ability to remain calm during challenges or stressful situations.
  • •Ability to organize time efficiently, complete tasks on time, and work on a shift basis.
Skills:EmpathyProblem-solvingCommunicationRelationship buildingCalm under pressureTime management
Languages:EnglishArabic

Company Brief

Calo
Provides personalized meal subscriptions and healthy ready-to-eat food delivered on a recurring basis. The company uses an app-based service model to help customers manage nutrition, convenience, and dietary preferences across several markets.
Industry: FoodTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Manama, Bahrain
Founded: 2019
WebsiteLinkedIn