Senior Manager, Customer Education

Own and scale customer and internal enablement programs within Support Operations. Define the customer education strategy across onboarding, adoption, and ongoing learning using self-serve content, live sessions, certifications, and learning paths. Partner with SMEs and cross-functional teams to keep knowledge accurate, drive release readiness, and manage customer-facing knowledge bases. Measure outcomes with adoption, deflection, CSAT influence, and time-to-proficiency while leading instructional and enablement specialists.