Senior Manager, Customer Education

Multiplier
Bengaluru, Pune
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Stakeholder management","Data-driven mindset","Leadership","Cross-functional collaboration"]

Own and scale customer and internal enablement programs within Support Operations. Define the customer education strategy across onboarding, adoption, and ongoing learning using self-serve content, live sessions, certifications, and learning paths. Partner with SMEs and cross-functional teams to keep knowledge accurate, drive release readiness, and manage customer-facing knowledge bases. Measure outcomes with adoption, deflection, CSAT influence, and time-to-proficiency while leading instructional and enablement specialists.

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FursaFursa
Multiplier
Multiplier
1 month ago

Senior Manager, Customer Education

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own and scale customer and internal enablement programs within Support Operations. Define the customer education strategy across onboarding, adoption, and ongoing learning using self-serve content, live sessions, certifications, and learning paths. Partner with SMEs and cross-functional teams to keep knowledge accurate, drive release readiness, and manage customer-facing knowledge bases. Measure outcomes with adoption, deflection, CSAT influence, and time-to-proficiency while leading instructional and enablement specialists.
Location: Bengaluru, Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Define and execute the customer education strategy across onboarding, adoption, and ongoing learning.
  • •Build scalable education programs including self-serve content, live sessions, certifications, and enablement paths.
  • •Partner across SMEs, Support, Product, Engineering, CSMs, and Operations to identify knowledge gaps and coordinate content creation.
  • •Own product release readiness and ensure support teams and customer-facing roles are enabled for launches and policy changes.
  • •Oversee knowledge bases/help centers, establish governance standards, track education metrics, and lead instructional designers/trainers where applicable.

Key Requirements

  • •8–10 years of experience in Customer Education, Enablement, Support Operations, or related roles within a SaaS environment.
  • •Proven experience partnering with SMEs and team leads across multiple functions.
  • •Design scalable learning programs for customers and internal teams.
  • •Experience managing content systems such as knowledge bases, LMS platforms, or help centers.
  • •Excellent communication and stakeholder management skills, with a data-driven mindset tied to measurable outcomes.
Experience:SaaS
Skills:CommunicationStakeholder managementData-driven mindsetLeadershipCross-functional collaboration

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor