Product Support Specialist

Box
Chicago
Workplace: OnsiteFull timeUSD 50,000 - 55,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Problem-solving","Attention to detail","Self-motivation"]

Become a technical expert in a Box product domain and support customers across troubleshooting and enablement channels. Use customer insights to inform Product and Engineering teams, while collaborating with internal specialists to improve service and outcomes. Grow through training and continued education, handling a high volume of customers with strong communication, attention to detail, and creative problem-solving. Work from your assigned office at least 3 days per week.

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FursaFursa
Box
Box
16 hours ago

Product Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Become a technical expert in a Box product domain and support customers across troubleshooting and enablement channels. Use customer insights to inform Product and Engineering teams, while collaborating with internal specialists to improve service and outcomes. Grow through training and continued education, handling a high volume of customers with strong communication, attention to detail, and creative problem-solving. Work from your assigned office at least 3 days per week.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Become a technical expert on a product domain and rapidly grow technical and product knowledge over time.
  • •Support customers with product troubleshooting and guidance to enhance their use of Box.
  • •Learn how large customers use Box day-to-day and act as the voice of the customer for Product and Engineering teams.
  • •Collaborate with internal teams (e.g., Customer Success, Software Engineers, Implementation/Solutions, Security Operations, Release Management, Product Managers) to optimize service.
  • •Develop through training and education and use creative workarounds when the product doesn’t meet customer expectations.

Pay and Benefits

Salary: USD 50,000 - 55,000 annually
Equity and Bonus:Equity

Key Requirements

  • •BA/BS degree or equivalent work experience.
  • •1+ years of experience in Product Support, Admin Experience Support, or a similar role is a plus.
  • •Technically savvy with curiosity about how software works and passion for innovation.
  • •Comfort working with high-volume customers across phone, email, and web-based screen-sharing.
  • •Strong written and verbal communication skills with high attention to detail for troubleshooting and follow-through.
Experience:1+ years
Education:Bachelor's
Skills:CommunicationTeamworkProblem-solvingAttention to detailSelf-motivation

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn