BMC

1 month ago

Lead Customer Success Manager - Saudi Arabia

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Drive the post-sale customer experience by ensuring solution adoption, realizing customer objectives and benefits, and managing and mitigating risks. Build customer success plans with measurable KPIs, advocate BMC best practices, and orchestrate the BMC ecosystem to support targets. Use Gainsight to plan and communicate account-relevant information, leverage success stories with sales and marketing, and provide customer feedback to influence product roadmaps.

Location: Riyadh

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive post-sale customer outcomes through solution adoption, benefits realization, advocacy, and growth opportunity identification.
•Develop and maintain customer success plans (CSPs) aligned to customer goals, success definitions, measurement via customer KPIs, and risk mitigation plans.
•Build strong relationships with customer stakeholders and BMC program and business leaders to align strategy, objectives, and plans.
•Coordinate with the BMC ecosystem to support CSP targets and drive consumption of success credits and Education services.
•Use Gainsight to plan and record account-relevant information, collect customer feedback to inform product roadmaps, and identify business leads for Sales.

Travel: Low travel

Pay and Benefits

Salary: 439,125 - 731,875

Key Requirements

•Minimum 3 years of experience working with BMC-like solutions and customers in a Customer Success Manager or Service Delivery Management role.
•Strong customer success and/or service delivery management skills.
•Excellent organizational, time management, stakeholder, and ecosystem management abilities.
•Commercial awareness and the ability to resolve complex problems.
•Working knowledge of at least one BMC solution (preferred), plus ITIL v4 certification (preferred) and MSP certification (preferred).

Experience:3+ years

Skills:Customer centricityRisk managementRelationship buildingOrganizational skillsProblem-solving

Certifications:ITIL v4MSP

Tech Stack:Gainsight

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC