Senior Operations Manager, India

Nivoda
Mumbai
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 8+ yearsSkills: ["Proactive","People-first","Operational judgment","Communication","Organizational skills","Root-cause analysis","Data-driven decision-making","Process improvement","Leadership","Team management"]

Lead end-to-end India fulfillment operations, including collections, outbound shipments, and export documentation. Own fulfillment KPIs such as collections turnaround, shipment accuracy, and on-time delivery, and ensure customs, duty drawback support, and carrier compliance are executed correctly. Drive continuous improvement using weekly/monthly metrics and SQL-based root-cause analysis, and build scalable SOPs. Manage and develop teams, while partnering cross-functionally across hubs and presenting performance in business reviews.

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FursaFursa
Nivoda
Nivoda
5 hours ago

Senior Operations Manager, India

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead end-to-end India fulfillment operations, including collections, outbound shipments, and export documentation. Own fulfillment KPIs such as collections turnaround, shipment accuracy, and on-time delivery, and ensure customs, duty drawback support, and carrier compliance are executed correctly. Drive continuous improvement using weekly/monthly metrics and SQL-based root-cause analysis, and build scalable SOPs. Manage and develop teams, while partnering cross-functionally across hubs and presenting performance in business reviews.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Own India fulfillment operational KPIs including collections turnaround, shipment accuracy, export documentation, and on-time delivery.
  • •Lead day-to-day execution and escalations for India shipping and collections teams; manage relationships with carriers and logistics partners.
  • •Ensure export processes are executed correctly and on time, including customs documentation, duty drawback support, and carrier compliance.
  • •Run weekly and monthly operational metrics and use SQL to investigate root causes, monitor performance, and build actionable reporting.
  • •Own people, performance, and culture for the India fulfillment team, including check-ins, performance reviews, and succession planning.

Key Requirements

  • •8+ years in operations, fulfilment, logistics, or export/trade operations
  • •5+ years managing or leading teams, including managing managers
  • •Proficiency in SQL and Excel/Sheets, with a proven ability to write queries and turn data into insights
  • •Ability to investigate problems, identify root causes, and implement data-driven solutions
  • •Experience working in a fast-growing startup environment with changing processes and priorities
Experience:8+ yearsLogisticsFulfilmentExportTrade operationsStartup
Skills:ProactivePeople-firstOperational judgmentCommunicationOrganizational skillsRoot-cause analysisData-driven decision-makingProcess improvementLeadershipTeam management
Tech Stack:SQLExcelSheetsTableauThoughtSpotAI

Company Brief

Nivoda
Nivoda is a B2B digital marketplace and supply‑chain platform for natural and lab‑grown diamonds, enabling jewellers and suppliers to source, reserve, track and manage inventory globally.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2017
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Glassdoor: 3.4
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