Airwallex

3 days ago

Scaled Customer Success Manager (AMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own growth for a portfolio of 1,000+ SME customers by driving product adoption and revenue at scale. Use data-driven insights, intent signals, and automation to run one-to-many lifecycle campaigns that move customers from passive to power users. Educate customers on the Airwallex platform, analyze feedback to improve products and engagement, and partner cross-functionally (Sales, Product, Marketing, Operations) to resolve customer journey friction points.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Promote the advantages of using the Airwallex platform and ensure customers use it effectively.
•Educate customers to use the full range of Airwallex products; collect and analyze feedback to improve products and engagement.
•Identify systemic friction points in the customer journey and work with Operations to solve them across the portfolio.
•Develop and execute data-driven lifecycle journeys to engage customers at key milestones.
•Monitor intent signals and usage trends to trigger automated or semi-automated save and expansion campaigns.

Key Requirements

•2+ years’ experience in customer support, customer success, or account management in a fast-growing tech startup or financial services business.
•Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets.
•Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities.
•Experience crafting compelling customer messaging and running automated, one-to-many outreach or lifecycle campaigns.
•Bachelor’s degree or equivalent experience.

Experience:2+ yearsFast-growing techFinancial servicesFintech

Education:Bachelor's

Skills:CommunicationPrioritizationAnalytical rigorCustomer engagementCross-functional collaboration

Company Brief

Airwallex

Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Airwallex

3 days ago

Scaled Customer Success Manager (AMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Promote the advantages of using the Airwallex platform and ensure customers use it effectively.
•Educate customers to use the full range of Airwallex products; collect and analyze feedback to improve products and engagement.
•Identify systemic friction points in the customer journey and work with Operations to solve them across the portfolio.
•Develop and execute data-driven lifecycle journeys to engage customers at key milestones.
•Monitor intent signals and usage trends to trigger automated or semi-automated save and expansion campaigns.

Key Requirements

•2+ years’ experience in customer support, customer success, or account management in a fast-growing tech startup or financial services business.
•Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets.
•Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities.
•Experience crafting compelling customer messaging and running automated, one-to-many outreach or lifecycle campaigns.
•Bachelor’s degree or equivalent experience.

Experience:2+ yearsFast-growing techFinancial servicesFintech

Education:Bachelor's

Skills:CommunicationPrioritizationAnalytical rigorCustomer engagementCross-functional collaboration

Company Brief

Airwallex

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor