Scaled Customer Success Manager (AMER)

Airwallex
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Prioritization","Analytical rigor","Customer engagement","Cross-functional collaboration"]

Own growth for a portfolio of 1,000+ SME customers by driving product adoption and revenue at scale. Use data-driven insights, intent signals, and automation to run one-to-many lifecycle campaigns that move customers from passive to power users. Educate customers on the Airwallex platform, analyze feedback to improve products and engagement, and partner cross-functionally (Sales, Product, Marketing, Operations) to resolve customer journey friction points.

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Airwallex
Airwallex
1 month ago

Scaled Customer Success Manager (AMER)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own growth for a portfolio of 1,000+ SME customers by driving product adoption and revenue at scale. Use data-driven insights, intent signals, and automation to run one-to-many lifecycle campaigns that move customers from passive to power users. Educate customers on the Airwallex platform, analyze feedback to improve products and engagement, and partner cross-functionally (Sales, Product, Marketing, Operations) to resolve customer journey friction points.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Promote the advantages of using the Airwallex platform and ensure customers use it effectively.
  • •Educate customers to use the full range of Airwallex products; collect and analyze feedback to improve products and engagement.
  • •Identify systemic friction points in the customer journey and work with Operations to solve them across the portfolio.
  • •Develop and execute data-driven lifecycle journeys to engage customers at key milestones.
  • •Monitor intent signals and usage trends to trigger automated or semi-automated save and expansion campaigns.

Key Requirements

  • •2+ years’ experience in customer support, customer success, or account management in a fast-growing tech startup or financial services business.
  • •Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets.
  • •Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities.
  • •Experience crafting compelling customer messaging and running automated, one-to-many outreach or lifecycle campaigns.
  • •Bachelor’s degree or equivalent experience.
Experience:2+ yearsFast-growing techFinancial servicesFintech
Education:Bachelor's
Skills:CommunicationPrioritizationAnalytical rigorCustomer engagementCross-functional collaboration

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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