Director, Site Reliability Engineering

Salesforce
New York, San Francisco, Dallas
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 10+ yearsEducation: bachelorsSkills: ["Engineering leadership","Cross-functional communication","Data-driven decision-making","Automation mindset","Strategic execution"]

Lead the transformation of Site Reliability Engineering from reactive incident response to a proactive, automated, data-driven reliability culture. Own the long-term SRE strategy, operating model, and reliability engineering practices across the software lifecycle. Build enterprise observability, improve incident management and operational excellence, and drive automation and AI-assisted operations. Manage a core team (~6) while partnering across engineering, platform, architecture, security, infrastructure, and product.

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FursaFursa
Salesforce
Salesforce
1 day ago

Director, Site Reliability Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead the transformation of Site Reliability Engineering from reactive incident response to a proactive, automated, data-driven reliability culture. Own the long-term SRE strategy, operating model, and reliability engineering practices across the software lifecycle. Build enterprise observability, improve incident management and operational excellence, and drive automation and AI-assisted operations. Manage a core team (~6) while partnering across engineering, platform, architecture, security, infrastructure, and product.
Location: New York, San Francisco, Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Director level

Key Responsibilities

  • •Define and execute the long-term SRE strategy and roadmap, including an operating model and success measures.
  • •Modernize SRE through automation, AI-assisted operations, self-service capabilities, and engineering-first practices.
  • •Establish service-level indicators/objectives, error budgets, and reliability standards; integrate reliability into the software development lifecycle.
  • •Develop and govern an enterprise observability strategy across metrics, logs, traces, events, and monitoring; drive actionable telemetry tied to outcomes.
  • •Improve incident detection, response, mitigation, communication, and learning, transitioning from manual/reactive operations to automated triage and remediation while leading blameless post-incident reviews.

Key Requirements

  • •10+ years of progressive engineering experience with 5+ years in engineering leadership managing SRE, Platform, or Systems Engineering teams.
  • •Proven experience building or transforming a reliability/operational engineering organization.
  • •Strong understanding of distributed systems, cloud and application architecture, networking, infrastructure, and software delivery.
  • •Experience establishing observability, incident-management, service-level objectives, and production-readiness practices.
  • •Bachelor’s degree in a related technical field; Master’s degree or MBA preferred.
Experience:10+ years
Education:Bachelor's in Computer Science, Computer Engineering, Software Engineering, or related technical field
Skills:Engineering leadershipCross-functional communicationData-driven decision-makingAutomation mindsetStrategic execution
Tech Stack:AWSNew RelicSplunkDatadogSentryHoneycombGrafanaPrometheusOpenTelemetry

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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