Sika

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Manage a B2B portfolio of loyalty program clients to secure adoption of the loyalty mobile application. You onboard new customers with technical and strategic setup, monitor app usage data, and track account health (Health Score) to reduce churn. You propose retention and engagement campaigns (promotions, challenges, rewards), identify upsell/cross-sell opportunities for premium features, and relay customer feedback to product teams to improve the app.

Location: Tunis

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Onboard new B2B clients by supporting the technical and strategic setup of their loyalty program.
•Track and analyze app adoption using usage data from the loyalty mobile application and end consumers.
•Drive retention by monitoring account health (Health Score) and identifying churn risks.
•Recommend engagement initiatives (promotions, challenges, rewards) to boost consumer participation.
•Identify expansion opportunities (upsell/cross-sell) for premium features and share customer feedback (VoC) with product teams.

Key Requirements

•3 to 5 years of experience in Customer Success, ideally in SaaS, e-commerce, or retail tech.
•Proficiency with CSM tools (Gainsight, ChurnZero) and CRM tools (Salesforce, HubSpot).
•Experience using data analytics tools (Tableau, Looker) to understand usage and adoption.
•Strong marketing/loyalty expertise, including customer data (CDP/CRM) and purchase journeys.
•Excellent communication skills, strong listening, negotiation sense, and results orientation.

Experience:3-5 yearsSaaSE-commerceRetail Tech

Skills:CommunicationResults orientationActive listeningNegotiation

Languages:EnglishFrench

Tech Stack:GainsightChurnZeroSalesforceHubSpotTableauLookerCDPCRM

Company Brief

Sika

Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn

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Sika

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tunis

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Onboard new B2B clients by supporting the technical and strategic setup of their loyalty program.
•Track and analyze app adoption using usage data from the loyalty mobile application and end consumers.
•Drive retention by monitoring account health (Health Score) and identifying churn risks.
•Recommend engagement initiatives (promotions, challenges, rewards) to boost consumer participation.
•Identify expansion opportunities (upsell/cross-sell) for premium features and share customer feedback (VoC) with product teams.

Key Requirements

•3 to 5 years of experience in Customer Success, ideally in SaaS, e-commerce, or retail tech.
•Proficiency with CSM tools (Gainsight, ChurnZero) and CRM tools (Salesforce, HubSpot).
•Experience using data analytics tools (Tableau, Looker) to understand usage and adoption.
•Strong marketing/loyalty expertise, including customer data (CDP/CRM) and purchase journeys.
•Excellent communication skills, strong listening, negotiation sense, and results orientation.

Experience:3-5 yearsSaaSE-commerceRetail Tech

Skills:CommunicationResults orientationActive listeningNegotiation

Languages:EnglishFrench

Tech Stack:GainsightChurnZeroSalesforceHubSpotTableauLookerCDPCRM

Company Brief

Sika

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn