Dispatch/Customer Service Representative

Crh
United States
Full timeUSD 18 - 22 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Teamwork","Judgment","Planning/organizing","Professionalism"]

Schedule and dispatch customer material orders, taking telephone requests and coordinating deliveries to assigned job sites. Maintain customer communication for current and future orders while keeping dispatch facilities and equipment in working order. Ensure deliveries are timely and accurate, follow OSHA/MSHA safety and environmental best practices, and report issues to the appropriate managers. Support dispatch equipment requests and perform other assigned duties.

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FursaFursa
Crh
Crh
1 day ago

Dispatch/Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Schedule and dispatch customer material orders, taking telephone requests and coordinating deliveries to assigned job sites. Maintain customer communication for current and future orders while keeping dispatch facilities and equipment in working order. Ensure deliveries are timely and accurate, follow OSHA/MSHA safety and environmental best practices, and report issues to the appropriate managers. Support dispatch equipment requests and perform other assigned duties.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Receive telephone orders from customers.
  • •Dispatch truck fleet according to customer demands.
  • •Ensure timely and accurate material delivery to assigned job sites.
  • •Maintain communication with current and future customers.
  • •Follow company policies and MSHA/OSHA regulations for safe work; report problems and assist with equipment requests when necessary.
Travel: Medium travel

Pay and Benefits

Salary: USD 18 - 22 hourly
Perks:Health InsuranceDentalRetirementDisability BenefitsWellness Stipend

Key Requirements

  • •High school diploma or GED preferred.
  • •2 years’ experience in order taking and concrete dispatch preferred.
  • •Knowledge of the concrete and construction industry preferred.
  • •Strong customer service skills and ability to handle difficult customer situations.
  • •Ability to type accurately and use database software; readiness to follow safety requirements and procedures.
Experience:ConstructionConcrete dispatchCustomer serviceOrder taking
Skills:Customer serviceTeamworkJudgmentPlanning/organizingProfessionalism
Tech Stack:Database software

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn