Sales Operations Analyst - Tickets + SDR/SE Support

Atlassian
Manila
Workplace: HybridFull timeFunction: Business OperationsExperience: 1-2 yearsSkills: ["Communication","Analysis","Presentation skills","Process improvement","Cross-team collaboration"]

Own centralized ticket resolution for Sales operations, resolving requests within SLAs and maintaining accurate data in systems of record. Partner with Sales Operations Manager teams to support SDR and SE functions, translating operational analytics into actionable insights. Monitor SLA compliance, ticket volume trends, and process health while improving and automating recurring workflows to reduce bottlenecks and free time for the field.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Atlassian
Atlassian
3 days ago

Sales Operations Analyst - Tickets + SDR/SE Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own centralized ticket resolution for Sales operations, resolving requests within SLAs and maintaining accurate data in systems of record. Partner with Sales Operations Manager teams to support SDR and SE functions, translating operational analytics into actionable insights. Monitor SLA compliance, ticket volume trends, and process health while improving and automating recurring workflows to reduce bottlenecks and free time for the field.
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Serve as the first responder on centralized tickets, resolving independently and within SLAs while finding opportunities to streamline, automate, or reduce ticket volume.
  • •Proactively identify operational bottlenecks and architect scalable solutions and automations to enhance productivity across supporting teams (SDR, SE).
  • •Deliver operational analytics and reporting to monitor SLA compliance, ticket volume trends, and process health.
  • •Translate data trends into actionable insights to drive continuous operational improvements and improve team alignment.
  • •Support shared services initiatives including account ticket management, business analytics, cross-functional GTM projects, and new process implementations.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •1-2 years of ever-increasing responsibility in Sales Operations, Strategy, BizOps, or Analytics within a B2B (ideally SaaS) company or a strategy consulting environment.
  • •Strong analytical skills to identify what questions to ask, interpret data, and determine actions based on results.
  • •Ability to communicate data insights clearly and lead executives through data deep-dives using compelling presentations.
  • •Experience leveraging success plans to align goals with business strategy and define success metrics.
  • •Comfort partnering with multiple teams and operating in a fast-changing environment with urgency and ownership.
Experience:1-2 yearsB2BSaaS
Skills:CommunicationAnalysisPresentation skillsProcess improvementCross-team collaboration

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
WebsiteLinkedInGlassdoor