Inside Sales Operations Executive

Informa
Philadelphia
Workplace: HybridFull timeUSD 31+ hourlyFunction: Revenue Operations (RevOps)Skills: ["Prioritization","Organizational skills","Communication","Customer service","Work ethic"]

Support the Inside Sales team by running operational and transactional workflows for customer renewals and sales processes. You’ll process orders and contracts, manage invoicing and billing support, maintain accurate Salesforce records for opportunities and renewal pipelines, and coordinate with Finance, Legal, and Customer Support to ensure data integrity, SLA compliance, and smooth customer experiences throughout the renewal lifecycle.

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FursaFursa
Informa
Informa
2 days ago

Inside Sales Operations Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 minutes agoStatus: Live

Job Summary

Support the Inside Sales team by running operational and transactional workflows for customer renewals and sales processes. You’ll process orders and contracts, manage invoicing and billing support, maintain accurate Salesforce records for opportunities and renewal pipelines, and coordinate with Finance, Legal, and Customer Support to ensure data integrity, SLA compliance, and smooth customer experiences throughout the renewal lifecycle.
Location: Philadelphia
Workplace: Hybrid
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Entry level

Key Responsibilities

  • •Process customer order forms accurately and within agreed timelines, verifying customer info, pricing, entitlements, and contract terms.
  • •Manage invoicing for renewals, amendments, and new transactions and support revenue recognition by ensuring accurate transaction records.
  • •Maintain and update Salesforce records for accurate opportunity and customer data, renewal tracking, and interaction history.
  • •Administer multi-year renewal agreements under $20K, including contract terms, pricing, schedules, amendments, and customer communications.
  • •Provide timely support for renewal, contract, order, and invoicing inquiries and collaborate with Inside Sales, Finance, Legal, and Customer Support to ensure SLA compliance and operational excellence.

Pay and Benefits

Salary: USD 31 hourly
Perks:Health InsuranceDentalVisionPaid LeaveParental Leave401k Match

Key Requirements

  • •Experience in sales operations, customer support, or administrative roles.
  • •Experience in B2B subscription or renewal-based business models.
  • •Ability to prioritize tasks and manage multiple customer accounts efficiently.
  • •Previous exposure to Salesforce and SAP (preferred).
  • •Strong verbal and written communication and strong organization to meet tight deadlines.
Experience:B2BSubscriptionRenewals
Skills:PrioritizationOrganizational skillsCommunicationCustomer serviceWork ethic
Languages:English
Tech Stack:SalesforceSAPMicrosoft OfficeExcel

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn