After Sales Coach

AutoNation
United States
Workplace: OnsiteFull timeFunction: SalesExperience: 5+ yearsSkills: ["Change management","Stakeholder engagement","Data analysis","KPI-driven decision-making","Cross-functional collaboration","Relationship building","Influence without authority","Leadership-development","Training logistics coordination"]

Deliver training and process improvement across multiple dealership locations by conducting on-site and virtual workflow assessments and coaching service and parts leaders. Create and deliver instructor-led, virtual, and e-learning curricula for advisors, technicians, parts teams, and managers, using role-plays, simulations, and KPI analysis to drive measurable results. Partner with L&D, instructional designers, and market leadership to align training with manufacturer standards and support technology rollouts.

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FursaFursa
AutoNation
AutoNation
1 month ago

After Sales Coach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live

Job Summary

Deliver training and process improvement across multiple dealership locations by conducting on-site and virtual workflow assessments and coaching service and parts leaders. Create and deliver instructor-led, virtual, and e-learning curricula for advisors, technicians, parts teams, and managers, using role-plays, simulations, and KPI analysis to drive measurable results. Partner with L&D, instructional designers, and market leadership to align training with manufacturer standards and support technology rollouts.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Conduct on-site and virtual assessments of service-lane workflow with Service Managers and Parts Managers to improve process execution and action plans.
  • •Develop and deliver instructor-led, virtual, and e-learning training for service advisors, technicians, parts counter staff, and managers.
  • •Analyze store and market KPIs (hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI, technician productivity) to identify opportunities and measure training effectiveness.
  • •Coach service and parts managers one-on-one on daily management routines, associate development, and performance accountability.
  • •Support rollout and adoption of new technology platforms through change-management planning and end-user training.
Travel: High travel

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionMaternity BenefitsAssociate Discounts

Key Requirements

  • •5+ years of experience in automotive dealership fixed operations (service, parts, or body shop) in a management, training, or consulting capacity.
  • •Demonstrated expertise with major DMS platforms (e.g., CDK Global, Reynolds & Reynolds, Tekion) and OEM service systems.
  • •Proven track record of developing and delivering training programs (in-person and virtual) that improved KPIs.
  • •Willingness to travel up to 50–75% to dealership locations and must reside in a market with company stores.
Experience:5+ yearsAutomotive dealershipFixed operationsDMSE-learningTraining
Skills:Change managementStakeholder engagementData analysisKPI-driven decision-makingCross-functional collaborationRelationship buildingInfluence without authorityLeadership-developmentTraining logistics coordination
Certifications:Certified Professional in Training Management (CPTM)ATD
Tech Stack:CDK GlobalReynolds & ReynoldsTekionDigital MPI toolsOnline appointment schedulingElectronic parts catalogs

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn